Junior Executive

Narayana Hrudayalaya Limited; Bengaluru; On-site; INR 180,000 - 300,000; Full time

Job summary

Narayana Health is seeking courteous professionals for a hospital caller liaison role in Bengaluru. You will handle inquiries, provide accurate hospital information, and connect patients with the right departments, ensuring respectful, efficient communication.

Responsibilities include greeting patients and visitors, maintaining department lists, and following hospital policies on grooming, confidentiality, and conduct. Prior experience in customer service is beneficial.

Qualifications

• Able to work accurately and with minimal supervision.
• Ability to comprehend written instructions given by the related departmental personnel.
• Ability to plan & organize one's work schedule effectively.
• Speaking and listening are essential requirements to understand and carry out the instructions given by the supervisors and other related departmental personnel.

Responsibilities

• Answer calls in 2 Rings.
• Be well informed of hospital hierarchy and key contact staff in every department. Departmental locations and its respective functions.
• Give complete and correct information to all (staff/visitors/patients/ attendants).
• Keep the list of doctors / staff/ functions of every department
• Learn to speak in English.
• Do not keep calls on hold for more than 30 seconds.
• Use of words like 'Thank you for Holding', "Your call is being connected please be on line", the concerned person is busy right now 'please leave a message for him with us'
• Proper grooming as per hospital uniform policy.
• Always put a smile on face. As when you smile your 'voice smiles'
• Greeting the staff, seniors, patient attendants and visitors.
• Always thank patients for giving us an opportunity to serve them.
• If any patient takes the appointment for consultants then before confirming the appointment please speak with the concerned consultants.
• All consultants are at the same platform there is no senior and junior among them.
• Maintain Hospital premises and property.
• Maintain silence in work areas
• Do not get involved in any form of antisocial practices. Do not accept gifts from patients/ attendant.
• Do not divulge any information that is required to be kept confidential.
• Discipline, punctuality and regularity at work.
• Deal with everyone with respect and integrity.
• Pilferage / theft in any form will amount to strict disciplinary action.
• Do not hide any information /wrongs from your immediate seniors.
• Use of abusive words and language is strictly prohibited.
• You are expected to obey your seniors and any request in favor of the hospital services it is your moral responsibility to follow it and help management in smooth functioning of the department

Skills

Communication skills

Customer service

Instruction comprehension

Job description

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Narayana Health, one of India's largest and World's most economical healthcare service providers is set to emerge as a global industry model for its ability to reconcile quality, affordability, scale, transparency, credibility and sustainable profitability. From 300 beds hospital in 2001, Narayana Health has grown to a 6900 beds healthcare conglomerate in 2014 with 26 hospitals present in 16 Cities within the country and also has International Presence in Cayman.

NH has been known for its cost- cutting approach and ranked 36th among World's 50 Most Innovative Companiesby Fast Companies in 2012. NH has also been a proud recipient of Frost & Sullivan India Healthcare Excellence Awards 2012 in the category Healthcare Service Provider Company of the Year and FICCI Health Care Excellence Award 2012 for Addressing Industry Issues.

Job Purpose:

To be courteous to patients and customers.

Job Responsibilities:

• Answer calls in 2 Rings.
• Be well informed of hospital hierarchy and key contact staff in every department. Departmental locations and its respective functions.
• Give complete and correct information to all (staff/visitors/patients/ attendants).
• Keep the list of doctors / staff/ functions of every department
• Learn to speak in English.
• Do not keep calls on hold for more than 30 seconds.
• Use of words like 'Thank you for Holding', "Your call is being connected please be on line", the concerned person is busy right now 'please leave a message for him with us'
• Proper grooming as per hospital uniform policy.
• Always put a smile on face. As when you smile your 'voice smiles'
• Greeting the staff, seniors, patient attendants and visitors.
• Always thank patients for giving us an opportunity to serve them.
• If any patient takes the appointment for consultants then before confirming the appointment please speak with the concerned consultants.
• All consultants are at the same platform there is no senior and junior among them.
• Maintain Hospital premises and property.
• Maintain silence in work areas
• Do not get involved in any form of antisocial practices. Do not accept gifts from patients/ attendant.
• Do not divulge any information that is required to be kept confidential.
• Discipline, punctuality and regularity at work.
• Deal with everyone with respect and integrity.
• Pilferage / theft in any form will amount to strict disciplinary action.
• Do not hide any information /wrongs from your immediate seniors.
• Use of abusive words and language is strictly prohibited.
• You are expected to obey your seniors and any request in favor of the hospital services it is your moral responsibility to follow it and help management in smooth functioning of the department

Candidate Requirements:

• Able to work accurately and with minimal supervision.
• Ability to comprehend written instructions given by the related departmental personnel.
• Ability to plan & organize ones work schedule effectively.
• Speaking and listening are essential requirements to understand and carry out the instructions given by the supervisors and other related departmental personnel.