Measurement and Reporting Associate

8138 Acn Solutions Pvt.Ltd. Company; Hyderabad; On-site; INR 420,000 - 700,000; Full time

Job summary

Accenture is hiring a Measurement and Reporting Associate to support Trust & Safety analytics. You will work across Content Moderation teams to analyze data, forecast workloads, and improve reporting frameworks.

The role involves handling sensitive content exposure risks and collaborating with Operations, PMO, Reporting, and MIS teams. The ideal candidate has 1–3 years of experience, strong Excel and SQL skills, and experience with BI tools like Tableau or Power BI.

Qualifications

• 1 to 3 years of experience in a related role.
• Proficiency in Advanced Excel and SQL for data manipulation.
• Experience with BI tools and dashboards is preferred.

Responsibilities

• Manage and support WFM processes including scheduling, forecasting, real-time monitoring, and capacity planning.
• Collaborate with cross-functional teams to align workforce strategies with business goals.
• Provide actionable insights to improve reporting frameworks and drive decisions.
• Document WM-related processes and support ad-hoc analysis requests.

Skills

WFM concepts

Advance Excel

SQL

Excel-based scheduling models

Tableau

Power BI

RTAs

Forecasting

Content moderation support

Education

Any Graduation

Tools

Tableau

QuickSight

Power BI

Job description

Skill required: Trust & Safety - Reporting Analytics Designation: Measurement and Reporting Associate Qualifications:Any Graduation Years of Experience:1 to 3 years

About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

• Accenture is a trusted, innovative, comprehensive, and experienced partner to
• leading platform companies.

The Trust and Safety offering within Accenture helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. You will be supporting work done by Content Moderation and other Trust & Safety resources whose role includes analyzing, working with, viewing and proactively engaging with user profiles, audio, videos, and text based content and or investigating, escalating and or resolving issues that are reported by users or flagged by the system.Trust & Safety is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, you may be directly or inadvertently exposed to potentially disturbing, objectionable content (e.g., graphic, violent, sexual, or egregious. This role is not intended to analyze, work with, view or proactively engage with sensitive or disturbing content as part of the role. However, given the role may be in proximity to Trust & Safety roles that do review content, there is a potential for you to experience indirect exposure to content.

What are we looking for?

• Manage and support complex WFM processes including scheduling, forecasting, real-time monitoring, and capacity planning. Collaborate with cross-functional teams (Operations, PMO, Reporting, and MIS) to ensure alignment of workforce strategies with business goals. Act as an SME for WFM tools and methodologies, ensuring optimal staffing and service level achievement. Leverage AWS cloud solutions for forecasting, anomaly detection, and automation of WFM processes. Ensure data accuracy and consistency across WFM reports and dashboards.

Roles and Responsibilities:

• structured manner.
• Interpersonal Skills: Approachable, collaborative, and flexible in team environments.
• Reporting Enhancement: Continuously improves reporting frameworks to support strategic goals and drive behavioral change at the client end.
• Process Documentation: Maintains and develops comprehensive documentation for all WM-related processes.
• Business Acumen: Understands diverse operational scenarios and translates them into automated, insightful reports.
• Ad-Hoc Analysis: Prepares and summarizes findings for on-demand requests to support management, operations, and quality teams.
• Quality Assur Provide actionable insights to Ops Managers or Leads to drive data-informed decisions.

Skills Required

• Technical: Strong understanding of WFM Concepts and tools
• Proficiency in Advance Excel and SQL and data manipulation for WFM reporting
• Experience with Excel-based scheduling models and dashboards.
• Exposure to BI tools like Tableau, QuickSight, Power BI is a plus.
• WFM experience as Schedular, RTAs, Capacity planning, Forecasting, etc.
• Support a group who review, classify and or remove, work with, view or engage with content according to client guidelines, using specific tools and channels and or creating prompts tointerrogate large language models, evaluating their responses, and contributing to the development of a baseline understanding of responsible AI issues for generative AI
• Strong coping, emotional resilience, and stress-management skills
• Excellent comprehension, communication, and skills
• Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies there is a potential for you to experience indirect exposure to content.

Any Graduation About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

Bring your incredible skills and join our global team of innovators. We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients. With us, you’ll continue to learn and grow so you can advance in your career. Your personal dreams and ambitions are just as important to us; that’s why we offer support any way we can—when you thrive, we all thrive. Explore your next step at Accenture Belong. Grow. Thrive. Join agreat place to work for reinventors who drive meaningful change for our clients, communities, and the world. Wo rld. Explore your next step at Accenture