MDR QA & Training Analyst

N-able Technologies Ltd.; Bengaluru; Hybrid; INR 700,000 - 1,000,000; Full time

Benefits offered by this job

Group Medical, Personal Accident & Term life coverage

Generous PTO and observed holidays

2 Paid Volunteer Days per year

Employee Stock Purchase Program

N-able Learning – custom learning experience

Job summary

N-able Technologies Ltd. is looking for an MDR QA & Training Analyst in Bengaluru, India. This role focuses on ensuring quality and consistency across SOC operations, reviewing investigations and supporting analyst training.

Candidates should have 3-5 years of experience in a SOC or IT QA role, along with a relevant Bachelor's degree. The position offers benefits like medical coverage, generous PTO, and a hybrid working model.

Qualifications

• 3-5 years of experience in a SOC, MDR, or IT quality assurance/training role.
• Experience in case review, auditing, or training delivery.
• Effective written and verbal communication skills.

Responsibilities

• Perform detailed reviews of SOC cases for quality standards.
• Assist in onboarding new SOC team members through training.
• Conduct refresher training sessions to ensure compliance.

Skills

Analytical skills

Documentation alignment

Training delivery

Feedback provision

Education

Bachelor's degree in Cybersecurity, Information Systems, or related field

Tools

CompTIA Security +

ISO 9001

Job description

What You'll Do

The MDR QA & Training Analyst ensures quality and consistency across SOC operations by reviewing case investigations, validating adherence to procedures, and supporting analyst enablement. This role is integral to improving the accuracy of incident handling, refining documentation, and delivering training that raises the overall standard of MDR performance.

Roles and Responsibilities

• Perform detailed reviews of SOC cases, ensuring investigations meet quality standards.
• Verify that incident documentation aligns with runbooks, playbooks, and compliance requirements.
• Provide structured feedback to SOC Analysts and escalate recurring issues to leadership.
• Assist in onboarding new SOC team members by delivering training modules.
• Help develop training content, exercises, and knowledge base materials.
• Conduct refresher training sessions to ensure adherence to evolving processes.
• Identify gaps in case handling or procedural compliance.
• Recommend improvements to workflows, training content, and documentation standards.
• Collaborate with cross‑functional teams to implement quality improvements.
• Partner with teams to ensure consistency in MDR operations.
• Provide feedback on quality trends to SOC Managers and leadership.
• Serve as a liaison between operations and training teams to align objectives.

What You'll Bring

• 3–5 years of experience in a SOC, MDR, or IT quality assurance/training role.
• Demonstrated experience in case review, auditing, or training delivery.
• Bachelor's degree in Cybersecurity, Information Systems, or related field (or equivalent work experience).
• CompTIA Security +, or equivalent DoD 8570 / 8140 IAT Level II certification.
• Certifications in training, education, or quality assurance (e.g., CompTIA CTT+, ISO 9001, ISC2 CC) preferred.
• Strong analytical and detail-oriented approach to reviewing SOC work.
• Ability to design, deliver, and evaluate training programs.
• Effective written and verbal communication skills.

Purple Perks

• Group Medical, Personal Accident & Term life coverage.
• Generous PTO and observed holidays.
• 2 Paid Volunteer Days per year.
• Employee Stock Purchase Program.
• Fundraising opportunities as part of our giving program.
• N-able Learning – custom learning experience as part of our investment in you.
• The Way We Work – our hybrid working model based on trust and flexibility.