MDM & Customer Onboarding Analyst

Puma Energy; Mumbai; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Puma Energy is seeking an MDM Analyst in Mumbai to streamline customer onboarding and master data across Salesforce, Navision and other systems. You will manage end-to-end onboarding with a focus on accuracy and timely delivery.

Work with Sales, Credit, Pricing and Compliance to ensure compliant, fast onboarding, updating pricing in Navision and aviation pricing in Supplier One where needed.

Qualifications

• Bachelor’s degree or above in Engineering, Business Admin or International Business.
• MBA preferred but not mandatory.
• 1–3 years in customer-facing roles.
• Excellent interpersonal and stakeholder engagement skills.

Responsibilities

• Onboard customers, collect documents, and maintain data accuracy across systems.
• Lead end-to-end onboarding, including KYC, credit and pricing requests.
• Create/modify master data in Salesforce, Navision, and related systems.
• Establish data quality controls and governance with IT and business.

Skills

Interpersonal skills

Stakeholder engagement

English fluency

Cross-cultural collaboration

Attention to detail

Time management

MS Office proficiency

Education

Bachelor’s degree or above

MBA (preferred)

Tools

Salesforce

Navision

Payment 24

Supplier One

Job description

About the Job

Puma Energy is a leading global downstream energy business, safely providing energy in more than 35 countries, primarily across central America and Sub-Saharan-Africa. Our downstream business segments include fuels, aviation, lubricants, LPG and bitumen. Our purpose is Energising Communities to help drive growth and prosperity by sustainably serving our customers’ needs in high potential countries around the world. At Puma Energy, you will have the chance to build your career in Master Data Management centered around providing best-in-class customer experience during the customer onboarding journey. Our efforts are focused towards the customer, we put customers at the centre of everything we do.

Main Purpose

Customer onboarding is a crucial role in making it as easy as possible for our customers to do business with us. As MDM analyst, you will lead our customers through the onboarding process quickly, securely and without surprises through disciplined project governance and proven methodology. You will work across the firm locally & globally in close coordination with partners in Sales, Credit, Pricing, and Compliance. You will be responsible for managing end-to-end onboarding activities, including creating accounts in Navision/Salesforce/other systems, and while maintaining accurate data to ensure a fast and efficient turnaround time (TAT). In addition, the role includes updating fuel and lubes pricing in Navision and aviation pricing in Supplier One based on affiliate schedules. Accuracy is non-negotiable, with zero tolerance for errors. Clear & effective communication with customers and stakeholders is essential to ensure smooth and timely execution of all tasks. You shall possess ability to work independently or as a part of the team.

KEY RESPONSIBILITIES

Customer Onboarding

Responsible for onboarding the prospect as a customer of Puma Energy Provide a list of required documents to the customer for the onboarding process. Maintains confidentiality, and handles all documents with the utmost sensitivity Review documentation for entities such as corporations, trusts, private holding companies, and individuals in accordance with policy and jurisdiction for all KYC documents, and raise requests for additional information or documents Call the customer to get the required information/documents; Communicate to customers with empathy and exceptional precision Raise the KYC, credit and pricing request for the new customer, track & complete the end-to-end customer onboarding Maintain absolute discretion when dealing with confidential matters and be detail-oriented and results-focused Accurately record the relevant data in systems, communicate the onboarding stages to stakeholders & customer

Master Data Management

Create, modify & update customer master data in systems Salesforce, Navision, Payment 24, Supplier One etc. Ensures awareness and full compliance of internal processes, regulations, policies, guidelines, procedures, and practices. Daily deliverable of routine and defined tasks, while developing knowledge of the broader context in which work is being performed Ensure master data objects are controlled & setup, created as per policies defined Help create new & improved processes for customer/supplier master data management Ensure master data objects are controlled & setup, created as per policies defined Manage data policy & process maps for the associated master data object Act as a SME for a domain’s master data related questions and coordinate with IT and Business for the various system implementations Partner with the Data Officer to implement rules, policies and controls to ensure master data is complete, consistent and accurate Design Data quality issues to identify areas for data quality improvement and execute action plans to resolve issues Implement process controls & improvements for prevention of data quality issues and integrity across key systems Follow up with data owners/users to remediate data issues in order to maintain the agreed levels of quality Daily capturing, uploading and controlling of data files from trading systems into accounting system ledgers Performing system integrity checks, correcting errors immediately where possible or managing the issue with IT and business teams Partner with the Data Officer to implement rules, policies and controls to ensure master data is complete, consistent and accurate Help design and manage Master data workflows to improve processes

Requirements

Qualification: Bachelor’s degree or above in Engineering, Business Administration, International Business or similar field Master’s degree in Business Management such as MBA (preferred, not mandatory) 1-3 years of experience in customer-facing roles (preferred, not mandatory)

Skills Display excellent interpersonal skills, both written and oral, with exceptional follow-up and follow-through abilities Demonstrate excellent stakeholder engagement skills and fluency in English Collaborate effectively, demonstrating partnership and influencing skills with flexibility and adaptability Identify critical requirements and potential gaps by understanding complex and interdependent processes Experience working cross-culturally and in a Global environment Meticulous attention to detail, strong prioritization and time management skills required Advanced knowledge of Microsoft Office suite like Outlook, Excel, Word and PowerPoint

Puma Energy is a leading global energy business which supplies, stores and distributes petroleum products in 48 countries across six continents. Founded in 1997, Puma Energy has its headquarters in Singapore and Geneva and employs over 8,000 people globally with regional hubs in South Africa, Puerto Rico, Australia and Estonia and have recently setup a Global Delivery Center in Mumbai, India. Puma Energy has a network of 100 storage terminals, more than 3,000 retail sites, and a presence at over 80 airports. Our mission is to energize communities to help drive growth and prosperity by sustainably serving our customers’ needs in high potential countries around the world