Mavenir Hiring For Senior Member of Technical Staff – II, Technical Support at Bengalur[...]

Mavenir; Bengaluru; On-site; INR 4,50,000 - 6,75,000; Full time

Job summary

Join a pioneering company that is transforming global communications through innovative network solutions. In this customer-facing role, you'll provide essential technical support for advanced Radio Access Network products, ensuring that customers receive top-notch service and assistance. You'll diagnose and resolve network issues, perform routine maintenance, and optimize network performance, all while working in a dynamic and collaborative environment. If you have a passion for technology and a strong customer focus, this is an exciting opportunity to make a significant impact in the telecommunications industry.

Qualifications

• Strong knowledge of LTE/5G and IP networking is essential.
• Customer-facing role requiring excellent troubleshooting skills.

Responsibilities

• Provide remote technical support to customers ensuring satisfaction.
• Diagnose network issues and conduct routine maintenance tasks.

Skills

Radio Access Network (LTE/5G)

IP networking and configuration

Linux / Unix support

RF network planning/indoor optimisation

Problem-solving skills

Customer focus

Communication skills (English)

Education

Degree in Engineering or Science

Job description

Job Description

Mavenir is building the future of networks and pioneering advanced technology, focusing on the vision of a single, software-based automated network that runs on any cloud. As the industry’s only end-to-end, cloud-native network software provider, Mavenir is transforming the way the world connects, accelerating software network transformation for 250+ Communications Service Providers in over 120 countries, which serve more than 50% of the world’s subscribers.

Role Summary

Providing technical Radio Access Network (RAN) support for Mavenir small cell products to current and potential customers globally. This is a key customer-facing role that is required to strengthen the existing Customer Support team.

Key Responsibilities

1. Provide remote technical support to Mavenir customers ensuring issues and questions are resolved to customer satisfaction within SLA.
2. Diagnose and resolve network and RAN issues, including identifying and resolving IP connectivity problems, voice quality issues, and network performance bottlenecks.
3. Conduct routine network maintenance tasks to ensure the RAN is operating at peak performance. Perform software upgrades and configuration changes as needed.
4. Regularly generate and evaluate KPIs to ensure network performance meets or exceeds defined standards. Identify areas where KPIs are not met and take corrective actions.
5. Optimise radio parameters to maximise network efficiency and coverage.

Job Requirements

1. Good knowledge of Radio access network (LTE/5G)
2. Experience of hands-on IP networking and configuration
3. Familiarity with Linux / Unix support and system / network administration and installations
4. Lab testing experience desirable
5. Background of working in Mobile Telecoms either in a carrier / operator, equipment vendor or systems integrator
6. Experience of RF network planning/indoor optimisation
7. Experience of core networks, MSC or SGSN/GGSN
8. Experience of remote support for installation, integration, and configuration.
9. Strong customer focus
10. Strong problem-solving skills analysis / troubleshooting
11. Very good written and verbal English language communications skills
12. Possess a flexible approach to situations and new challenges.
13. Willing to demonstrate appropriate judgment, escalating issues as appropriate.
14. Degree or higher qualification in a relevant engineering or science subject preferred.
15. Ability to communicate in languages other than English desirable.

Accessibility

Mavenir is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you require any assistance, please state in your application or contact your recruiter.

Mavenir is an Equal Employment Opportunity (EEO) employer and welcomes qualified applicants from around the world, regardless of their ethnicity, gender, religion, nationality, age, disability, or other legally protected status.