Master Data Analyst

Clarivate; Karnataka; On-site; INR 8,00,000 - 12,00,000; Full time

Job summary

A global data solutions provider in India is seeking a professional to manage customer data quality and standards. The ideal candidate will have a Bachelor's degree and 3-5 years of relevant experience, particularly in CRM and data governance. Key responsibilities include maintaining data quality, collaborating with various teams, and ensuring compliance with corporate standards. This position offers an opportunity to contribute to a high-performance culture focused on talent development.

Qualifications

• 3-5 years direct experience managing customer and/or product data.
• Working knowledge of CRM and order management systems.
• Experience with data governance concepts and quality management practices.

Responsibilities

• Maintain data sets to quality standards.
• Monitor the quality of new and recurring data sets.
• Collaborate with functions to reduce re-work.
• Support reporting and data quality rectification.

Skills

Customer data management

Salesforce CRM

Data governance

Data quality management

Detail-oriented

Education

Bachelor degree

Tools

Salesforce

NetSuite

Zoominfo

D&B

Job description

Overview

Job Description

About You – experience, education, skills, and accomplishments

Qualifications

• Bachelor degree is required.
• 3-5 years direct experience preferred working in a role required to manage customer and/or product data.
• Working knowledge of CRM, preferably Salesforce and order management and billing systems like Netsuite or Zuora.
• Experience with D&B, Zoominfo, and other 3rd party data providers is preferred.
• Must possess knowledge of data governance concepts
• Solid business acumen of business transactions and end-to-end sales processes.
• Experience with quality management practices including lean sigma is helpful
• Detail oriented and experience in audit and data cleansing.

Responsibilities

• Maintain data sets to designated level of quality and standards
• Review and monitor the quality of both new and recurring data sets.
• Monitor operational dashboards for anomalies and patterns indicating a broader existing or potential issue.
• Support sales, contract, and order processing teams in processing or correcting data directly affecting customer transactions.
• Support reporting and planning teams in rectifying data quality problems directly affecting operational reports.
• Collaborate with key global functions including sales, sales operations, customer support, fulfillment, order management and billing to reduce re-work.
• Ensure all business activities follow the governance rules and corporate compliance standards.
• Manage workflow via cases to support root cause analysis and overall data health measurements.

Special Project Support

• Support data cleansing, mapping, or improvement projects initiated anywhere across the organization.
• Review Salesforce.com, NetSuite, and other data sources for data accuracy.
• Support testing of new or enhanced data acquisition and maintenance tooling and processes.
• Collaborate with global teams around the world in local time zones to discuss and troubleshoot issues.

Talent Development & Management

• Be part of a high-performance culture working towards SMART objectives to measure his/her individual performance.
• Manage and take personal responsibility for one’s professional development plan.
• Act as a strong contributor to an operating culture that makes possible collaboration, open communications, and a focus on talent development.
• Work with management to ensure clear role definitions, processes, ownership and expectations.

At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations."