MASS Hiring - Chat Support /HR Priyanshu/

Ienergizer; Dadri; On-site; INR 180,000 - 270,000; Full time

Benefits offered by this job

Attractive salary package

Performance-based incentives

Career growth and learning

Job summary

iEnergizer in India is seeking enthusiastic individuals to join its Customer Support team as Customer Support Executives, handling queries through phone, email or chat and delivering an excellent customer experience.

The role emphasizes professional communication, accurate information, and timely problem resolution, with opportunities for career growth and incentives.

Freshers and graduates are welcome, with rotational shifts and a supportive work environment.

Qualifications

• Undergraduates and graduates are eligible to apply.
• Freshers and experienced candidates welcome.
• Good verbal and written communication skills.

Responsibilities

• Handle customer inquiries in a professional and timely manner.
• Provide accurate information and resolve customer concerns.
• Maintain accurate records of customer interactions.
• Meet quality, productivity, and customer satisfaction targets.
• Follow company policies and deliver exceptional customer service.

Skills

Verbal communication

Written communication

Basic computer knowledge

Education

Undergraduate or Graduate degree

Job description

Role & responsibilities

**Job Role: ** Customer Support Executive

Job Description

iEnergizer is looking for enthusiastic and customer-focused individuals to join our Customer Support team. The selected candidates will be responsible for handling customer queries through phone, email, or chat, providing accurate information, resolving customer concerns, and delivering an excellent customer experience.

Key Responsibilities

• Handle customer inquiries in a professional and timely manner.
• Resolve customer issues and escape complex cases when required.
• Maintain accurate records of customer interactions.
• Meet quality, productivity, and customer satisfaction targets.
• Follow company policies and deliver exceptional customer service.

Eligibility Criteria

• **Undergraduates and graduates are both eligible to apply.**
• Freshers as well as experienced candidates are welcome.
• Good verbal and written communication skills.
• Basic computer knowledge.
• Willingness to work in rotational shifts.

Why Join iEnergizer?

• Attractive salary package.
• Performance-based incentives.
• Career growth and learning opportunities.
• Professional and supportive work environment.