Marriott Hotels Resorts Hiring for Room Service Order Taker at Kolkata, West Bengal

Marriott Hotels Resorts; Kolkata; On-site; INR 4,50,000 - 6,75,000; Full time

Job summary

An established industry player in hospitality seeks a dedicated Room Service Associate to enhance guest experiences through exceptional service. In this engaging role, you will take room service orders, communicate effectively with kitchen staff, and ensure guests' needs are met with professionalism and care. This position offers the chance to be part of a diverse and inclusive team, where your contributions directly impact guest satisfaction. Join a forward-thinking company that values its employees and fosters a culture of excellence and teamwork. If you are passionate about hospitality and eager to make a difference, this opportunity is perfect for you.

Qualifications

• High School Diploma or equivalent required.
• Strong customer service and communication skills are essential.

Responsibilities

• Take and log room service orders, ensuring accuracy and prompt service.
• Maintain cleanliness and professionalism in the work area at all times.

Skills

Customer Service

Communication

Attention to Detail

Problem Solving

Time Management

Education

High School Diploma

Tools

MICROS System

Job description

POSITION SUMMARY

Take room service orders over the phone. Answer questions on menu selections, and check with kitchen staff. Answer guest questions or concerns regarding the origin, vintage, and style of various wines. Place and log call back for room service order. Notify guests and management of delays in service delivery. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Maintain cleanliness of work areas throughout the day. Record transaction in MICROS system at time of order. Complete all closing reports, including MICROS reports. Process all payment methods.

Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.