Marketing Operations Associate (Gurugram) - (Contractual)

Flix; Gurugram District; On-site; INR 600,000 - 1,000,000; Full time

Benefits offered by this job

Learning budget

Growth exposure

Hybrid work model

Job summary

Flix in Gurugram is seeking an Operations Associate - Marketing & Sales to drive marketplace compliance and marketing excellence. You will be the link between regional teams, Marketing Managers, and ground operations partners while ensuring accurate listings on OTAs and coordinating offline campaigns.

This hybrid role demands 1–2 years in marketplace operations, strong data reporting skills in Excel/Sheets, and a proactive, collaborative mindset to close actions without constant follow‑up.

Qualifications

• 1–2 years in marketplace management, marketing operations, or project coordination.
• Strong written and verbal communication with high ownership.
• Proficiency in Excel/Google Sheets for data reporting.
• Ability to manage multiple initiatives with minimal supervision.

Responsibilities

• Coordinate with regional teams and travel partners to drive marketing initiatives and ensure listing compliance.
• Track inventory across OTAs, identify gaps or delays proactively.
• Cross-verify operator data with travel partners and set up error-prevention protocols.
• Maintain listing hygiene and improve search rankings across OTA platforms.
• Collaborate with Distribution, Marketing, OTA partners, and ground operations to ensure timelines.
• Support offline marketing initiatives with ground operations and internal managers.
• Escalate overdue actions to drive timely resolution.
• Sustain ongoing compliance and marketing operations across the network.

Skills

Communication

Organisational skills

Ownership & accountability

Project coordination

Multitasking

Analytical thinking

Mobility/logistics experience

Automation tools experience

Tools

Excel

Google Sheets

Automation tools

AI-powered solutions

Job description

At Flix, we are on a mission to make travel smarter, more sustainable, and more affordable across one of the fastest-growing bus markets in the world. As our intercity mobility network scales across regions, disciplined marketplace execution and reliable marketing operations become mission‑critical. That is where you come in.

Based in Gurugram on a hybrid work model, as an Operations Associate - Marketing & Sales you will drive marketplace compliance and marketing excellence across our network. You will be the central thread connecting regional teams, Marketing Managers, and ground operations partners - ensuring listing accuracy across major OTAs such as redBus and AbhiBus, coordinating offline marketing operations, and turning travel-partner data into recommendations that improve our search rankings. Beyond follow‑ups, you will make sure critical initiatives are tracked, actioned, and closed on time.

About the role

• Coordinate with regional teams and travel partners to drive marketing initiatives and ensure listing compliance.
• Track and monitor inventory across online travel agents (OTAs), highlighting gaps or delays proactively.
• Cross‑verify operator‑level data from travel partners and establish protocols to prevent recurring errors.
• Maintain listing hygiene and identify the actions needed to improve search rankings and visibility across major OTA platforms.
• Collaborate across Distribution, Marketing Managers, and OTA partners to ensure accountability and adherence to timelines.
• Support the seamless execution of offline marketing initiatives by liaising with ground operations and internal managers.
• Escalate overdue actions and unresolved compliance issues to the relevant stakeholders to drive timely resolution.
• Independently sustain ongoing compliance and marketing operations across the network.

About You

• 1-2 years of experience in marketplace management, marketing operations, or project coordination.
• Strong organisational skills and excellent written and verbal communication abilities.
• High ownership to drive action items to closure, with timely escalations to stakeholders and without needing constant follow‑up.
• Proficiency in Excel / Google Sheets for data reporting and tracker management.
• The ability to manage multiple parallel initiatives while staying organised under competing priorities.
• A proactive, collaborative mindset — coordinating across multiple sources, spotting issues early, and conducting root‑cause analysis.
• Experience in mobility, logistics, transportation, e‑commerce, or marketplace operations.
• Hands‑on experience with automation tools or AI‑powered solutions to streamline processes.

What we offer

• The opportunity to work in a rapidly scaling, tech‑driven environment shaping the future of mobility.
• High‑impact ownership of marketplace compliance and marketing operations across the network.
• Broad cross‑functional exposure to Distribution, Marketing, OTA partners, and ground operations.
• A learning and development budget and clear growth exposure into broader marketing and operations roles.

Why Join Flix

At Flix, we empower our teams to push boundaries and shape the future of mobility. As we continue to scale globally, we harness cutting‑edge technology to make mobility smarter, more sustainable, and more affordable.

If you’re looking for a place where you can drive change and redefine how millions of people travel, Flix is the place where you can lead your journey!