Marketing Operations and Artificial Intelligence Manager

Thomson Reuters India Pvt Ltd; Bengaluru; Hybrid; INR 1,800,000 - 3,000,000; Full time

Benefits offered by this job

Hybrid Work Model

Flexibility & Work-Life Balance

Career Development and Growth

Industry Competitive Benefits

Job summary

Thomson Reuters India Pvt Ltd in Bengaluru is seeking a Marketing Operations & AI Manager to own regional martech, data quality, and AI workflows that power the marketing team.

You will configure Eloqua and Salesforce, manage lead routing, KPI reporting, and build Power BI reports while guiding a junior analyst and coordinating with vendors.

Responsibilities

• Run the marketing technology stack across the region including Eloqua and Salesforce, day to day platform management.
• Own lead lifecycle, routing, and MQL to SQL definitions with handoff to sales.
• Own KPI reporting framework, tracking and attribution; translate data into actionable insights.
• Build and maintain reporting in Power BI and SQL, guiding a junior analyst.
• Design, build, and run AI and automation workflows for repetitive operations tasks.
• Keep data clean and compliant across AEM markets.
• Maintain campaign taxonomy, naming, and templates; support budget tracking.
• Document and train marketers; work with external vendors and platform partners.

Tools

Eloqua

Salesforce

Power BI

SQL

Job description

Marketing Operations & AI Manager Job Description

As Marketing Operations & AI Manager for Asia and Emerging Markets, you run the region's marketing technology, data, automation, and reporting. You own the platforms, integrations, data, dashboards, and AI workflows that the whole marketing team depends on, and you keep them working. This is the systems and data layer underneath marketing, distinct from campaign operations, who build and ship the campaigns themselves. Your job is to keep the demand engine running reliably, the data clean, and marketing's contribution to pipeline measurable and trusted. TR is investing in AEM marketing so it runs on better systems and practical automation. Done well, this role takes manual, repetitive work off the team, gives everyone reporting they can rely on, and makes AI an everyday tool rather than a project.

Key Responsibilities

• Run the marketing technology stack: administer, configure, and maintain the regional marketing technology platforms and their integrations day to day, including Eloqua (or the regional marketing automation platform) and Salesforce, covering system configuration, user management, data flows, and platform migrations.
• Own the lead lifecycle and routing: build and maintain lead capture, scoring, and lifecycle management, the routing rules, and the MQL to SQL definitions and handoff into business development and sales, so leads move cleanly and fast.
• Own reporting, analysis, and insight: own the KPI and reporting framework and the data behind it, including tracking and attribution; analyse marketing and pipeline performance; and turn the numbers into clear insight and recommendations for marketing and commercial leaders, what they mean and what to do.
• Build and maintain reporting in Power BI and SQL, and guide the more junior analyst who produces routine reporting.
• Build AI and automation into the work: design, build, and run AI and agent workflows for repetitive operations tasks such as data hygiene, lead routing, segmentation, reporting, and localisation, turning manual effort into fast, reliable automation.
• Keep data clean and compliant: maintain data quality, enrichment and the integrity of records, and keep marketing activity compliant with data regulation across AEM markets.
• Keep marketing organised: maintain campaign taxonomy, naming, and the standard processes and templates that keep marketing consistent across markets, and support budget tracking and reporting.
• Document, train, and work with vendors: create clear documentation and run onboarding and training so marketers across the region use the tools and processes consistently, and work with external vendors and platform partners.

Preferred Qualifications

• Any relevant certifications will be added advantage #LI-VN1

What’s in it For You?

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected.
• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them.

To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status or any other protected classification under applicable law.

Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

More information about Thomson Reuters can be found on thomsonreuters.com.

Experience Level Mid Level