Market Operations Administrator

Tradeweb; India; Remote; INR 1,400,000 - 2,200,000; Full time

Job summary

Tradeweb seeks a Market Operations Administrator in Mumbai to support daily client account setup, coordinate cross-team resolutions, and ensure smooth operation of the electronic trading platform across domestic Indian and global fixed income markets.

The role requires 3–6 years in client-facing operations in financial services, knowledge of Indian fixed income markets, and fluency in English. Proactive problem-solving and strong collaboration across time zones are essential.

Qualifications

• 3–6 years in client-facing operations within financial services.
• Knowledge of Indian fixed income markets, settlement, and back-office ops.
• Understanding of electronic trading platforms and market operations.
• Fluent in English with clear communication of processes to market participants.
• Organised and proactive in resolving issues while multitasking across functions.

Responsibilities

• Set up and maintain client accounts daily with accurate processing.
• Serve as first contact for client inquiries and coordinate resolutions across teams.
• Triage issues and escalate to appropriate groups while owning client communications.
• Run routine health checks and test trades to verify platform function.
• Support clients trading Indian Government Bonds via CCIL connectivity and other fixed income products.
• Develop understanding of post-trade lifecycle and settlement processes.
• Monitor workflows and identify improvements for efficiency and client experience.
• Create and maintain operational procedures and knowledge docs.
• Collaborate with regional and global teams to ensure consistent service.

Skills

Client-facing operations

Fixed income knowledge

Electronic trading

English proficiency

Organized

Tools

CRM systems

Ticketing systems

Job description

Company Description

Tradeweb is a global leader in electronic trading across asset classes. As financial markets become increasingly interconnected, our technology enables efficient, multi-asset trading on a global scale. We serve more than 3,000 clients in more than 85 countries, including many of the world’s largest banks, asset managers, hedge funds, insurers, corporations, and wealth managers.

Creative collaboration and sharp client focus have helped fuel our organic growth. We facilitated average daily trading volume (ADV) of more than $2.8 trillion over the past four fiscal quarters, topping $3.3 trillion in ADV for the first quarter of 2026.

Since our IPO in 2019, Tradeweb has completed four acquisitions and doubled our revenues – and 2025 was our 26th consecutive year of record revenues.

Tradeweb plays a central role in modernizing market structure by developing innovative trading protocols, embedding analytics into execution, and building technology infrastructure that supports the convergence of traditional and digitally native financial markets. Tradeweb is a great place to work, recognized in 2025 by Forbes as one of America’s Best Companies and by U.S. News & World Report as one of the Best Financial Services Companies to Work For .

As a technology-driven organization, we value individuals who embrace innovation and are eager to leverage emerging technologies, including AI, to improve efficiency, enhance decision-making, and deliver better outcomes for clients and colleagues. We believe the greatest impact comes from combining technological capabilities with human expertise, judgment, and accountability

Group Details

Tradeweb is seeking a highly motivated and client-focused Market Operations Administrator to join our Asia Client Services team in Mumbai. This role is primarily responsible for supporting the day-to-day operational/setup activities across the Tradeweb platform, and acting as a first point of contact for clients based in India while ensuring the smooth operation of our electronic trading services.

The successful candidate will work closely with internal teams including Client Services, Integration, Sales, Product Management and Technology to deliver an exceptional client experience and maintain operational excellence across both domestic Indian and global fixed income markets.

This is an ideal opportunity for someone who enjoys working in a fast-paced, client-facing environment and has a strong understanding of performing administrative tasks within financial services..

Job Responsibilities

• Perform daily setup and maintenance of client accounts, ensuring requests are processed accurately and within agreed service levels.

• Serve as the first point of contact for client operational enquiries, providing timely updates and coordinating resolution across internal stakeholder groups.

• Triage and elevate issues to the appropriate teams including Client Services, Integration, Sales, Product or Technology while maintaining ownership of client communications.

• Conduct routine operational health checks, including execution of test trades, to verify platform functionality and identify potential issues before they impact clients.

• Support clients trading:

• Indian Government Bonds through Tradeweb's connectivity with CCIL.

• Global fixed income and derivatives products across the Tradeweb platform.

• Develop and maintain a working understanding of the Indian post-trade lifecycle, including settlement processes, enabling informed discussions with clients on operational matters beyond the Tradeweb platform.

• Monitor operational workflows and proactively identify opportunities to improve client experience and operational efficiency.

• Provide administrative support to the Asia Client Services and Dealer Relationship teams, including operational records, reporting and documentation.

• Create and maintain operational procedures and knowledge documentation.

• Collaborate closely with regional and global teams to ensure consistent service delivery across time zones.

Qualifications

REQUIRED

• 3-6 years’ experience in client-facing operations, client services or market operations within financial services.

• Knowledge of Indian fixed income markets, particularly government bonds, settlement, back-office operations and related systems.

• Understanding of electronic trading platforms and market operations.

• Fluent in English, with a professional manner and the ability to explain operational processes clearly to local market participants.

• Organised, proactive in resolving issues and able to manage competing priorities while working across business functions.

PREFERRED

• A stable employment history, preferably with 3 years or more in each role.

• Experience supporting fixed income electronic trading platforms and post-trade workflows.

• Knowledge of CCIL connectivity and settlement processes.

• Familiarity with global fixed income products.

• Experience using CRM or ticket management systems.

Working Hours

• Monday to Friday

• 8:00 AM – 6:00 PM IST (shift arrangements may vary based on business requirements)

The successful candidate will:

• Deliver a consistently high level of service to clients and dealers.

• Resolve client enquiries efficiently while coordinating effectively across internal teams.

• Maintain a highly reliable operational environment through proactive monitoring and testing.

• Build trusted relationships with clients through strong product and market knowledge.

• Contribute to continuous improvement initiatives that enhance operational efficiency and client satisfaction.