Market Operations Administrator

Candidate Experience site; India; On-site; INR 800,000 - 1,000,000; Full time

Job summary

Tradeweb, a global leader in electronic trading, seeks a Market Operations Administrator for its Asia Client Services team in Mumbai. You will support day-to-day operational/setup activities and serve as the first point of contact for clients in India, ensuring smooth electronic trading services.

The role requires 2+ years in client-facing operations in financial services, strong knowledge of Indian markets, and excellent English/Hindi communication.

Qualifications

• 2+ years in client-facing operations in financial services.
• Knowledge of Indian Government Bonds and settlement processes.
• Understanding of electronic trading platforms and market operations.
• Excellent communication; able to explain processes clearly.
• Fluency in English and Hindi.

Responsibilities

• Perform daily setup and maintenance of client accounts, ensuring requests are processed accurately and within agreed service levels.
• Serve as the first point of contact for client operational enquiries, providing timely updates and coordinating resolution across internal stakeholder groups.
• Triage and elevate issues to the appropriate teams including Client Services, Integration, Sales, Product or Technology while maintaining ownership of client communications.
• Conduct routine operational health checks, including execution of test trades, to verify platform functionality and identify potential issues before they impact clients.
• Support clients trading: Indian Government Bonds through Tradeweb's connectivity with CCIL; Global fixed income and derivatives products across the Tradeweb platform.
• Develop and maintain a working understanding of the Indian post-trade lifecycle, including settlement processes, enabling informed discussions with clients on operational matters beyond the Tradeweb platform.
• Monitor operational workflows and proactively identify opportunities to improve client experience and operational efficiency.
• Provide administrative support to the Asia Client Services and Dealer Relationship teams, including operational records, reporting and documentation.
• Create and maintain operational procedures and knowledge documentation.
• Collaborate closely with regional and global teams to ensure consistent service delivery across time zones.

Skills

Client-facing

Cross-functional

Financial markets

English

Hindi

Job description

Company Description

Tradeweb is a global leader in electronic trading across asset classes. As financial markets become increasingly interconnected, our technology enables efficient, multi-asset trading on a global scale. We serve more than 3,000 clients in more than 85 countries, including many of the world’s largest banks, asset managers, hedge funds, insurers, corporations, and wealth managers.

Creative collaboration and sharp client focus have helped fuel our organic growth. We facilitated average daily trading volume (ADV) of more than $2.8 trillion over the past four fiscal quarters, topping $3.3 trillion in ADV for the first quarter of 2026.

Since our IPO in 2019, Tradeweb has completed four acquisitions and doubled our revenues – and 2025 was our 26th consecutive year of record revenues.

Tradeweb plays a central role in modernizing market structure by developing innovative trading protocols, embedding analytics into execution, and building technology infrastructure that supports the convergence of traditional and digitally native financial markets. Tradeweb is a great place to work, recognized in 2025 by Forbes as one of America's Best Companies and by U.S. News & World Report as one of the Best Financial Services Companies to Work For.

As a technology-driven organization, we value individuals who embrace innovation and are eager to leverage emerging technologies, including AI, to improve efficiency, enhance decision-making, and deliver better outcomes for clients and colleagues. We believe the greatest impact comes from combining technological capabilities with human expertise, judgment, and accountability

Group Details

Tradeweb is seeking a highly motivated and client-focused Market Operations Administrator to join our Asia Client Services team in Mumbai. This role is primarily responsible for supporting the day-to-day operational/setup activities across the Tradeweb platform, and acting as a first point of contact for clients based in India while ensuring the smooth operation of our electronic trading services.

The successful candidate will work closely with internal teams including Client Services, Integration, Sales, Product Management and Technology to deliver an exceptional client experience and maintain operational excellence across both domestic Indian and global fixed income markets.

This is an ideal opportunity for someone who enjoys working in a fast-paced, client-facing environment and has a strong understanding of performing administrative tasks within financial services.

Job Responsibilities

• Perform daily setup and maintenance of client accounts, ensuring requests are processed accurately and within agreed service levels.
• Serve as the first point of contact for client operational enquiries, providing timely updates and coordinating resolution across internal stakeholder groups.
• Triage and elevate issues to the appropriate teams including Client Services, Integration, Sales, Product or Technology while maintaining ownership of client communications.
• Conduct routine operational health checks, including execution of test trades, to verify platform functionality and identify potential issues before they impact clients.
• Support clients trading:
  • Indian Government Bonds through Tradeweb's connectivity with CCIL.
  • Global fixed income and derivatives products across the Tradeweb platform.
• Develop and maintain a working understanding of the Indian post-trade lifecycle, including settlement processes, enabling informed discussions with clients on operational matters beyond the Tradeweb platform.
• Monitor operational workflows and proactively identify opportunities to improve client experience and operational efficiency.
• Provide administrative support to the Asia Client Services and Dealer Relationship teams, including operational records, reporting and documentation.
• Create and maintain operational procedures and knowledge documentation.
• Collaborate closely with regional and global teams to ensure consistent service delivery across time zones.

Qualifications

• Minimum 2 years experience in a client-facing operations, client services or market operations role within financial services.
• Working knowledge of Indian financial markets, particularly Indian Government Bonds and the associated settlement process.
• Understanding of electronic trading platforms and market operations.
• Strong communication skills with the ability to explain operational processes clearly to clients.
• Fluent in English and Hindi, with the ability to communicate confidently with local market participants.
• Excellent organisational skills with the ability to prioritise multiple tasks in a dynamic environment.
• Strong problem-solving skills and a proactive approach to issue resolution.
• Comfortable working collaboratively across multiple business functions.

Preferred Qualifications

• Experience supporting fixed income electronic trading platforms.
• Knowledge of CCIL connectivity and settlement processes.
• Familiarity with global fixed income products and post-trade workflows.
• Experience working with CRM or ticket management systems.

Additional Information

• Monday to Friday
• 8:00 AM – 6:00 PM IST (shift arrangements may vary based on business requirements)

The successful candidate will

• Deliver a consistently high level of service to clients and dealers.
• Resolve client enquiries efficiently while coordinating effectively across internal teams.
• Maintain a highly reliable operational environment through proactive monitoring and testing.
• Build trusted relationships with clients through strong product and market knowledge.
• Contribute to continuous improvement initiatives that enhance operational efficiency and client satisfaction.