Market Manager

airbnb, Inc.; India; On-site; INR 1,500,000 - 3,000,000; Full time

Job summary

Airbnb in India is seeking a Market Manager to ensure the health and growth of supply. You will manage and grow Airbnb Supply, liaise with partners, and develop localized supply strategies to drive market success across established and emerging markets.

The role requires deep market knowledge, cross-functional collaboration with product, policy, legal and tax teams, and willingness to travel regularly within India.

Qualifications

• 5–10+ years of experience in sales, account management and partner support.
• 2+ years in tech/travel industry is a plus.
• Proven track record of managing a book of business and growing opportunities.
• Strong data skills to interpret performance metrics.

Responsibilities

• Build, manage and expand partner relationships to surpass quarterly targets.
• Conduct business reviews with partners to develop enduring partnerships.
• Onboard new high-quality supply within your geography.
• Educate clients on product updates and feedback to product and policy teams.
• Leverage data to identify strategic growth opportunities.
• Collaborate cross-functionally with product, policy, legal, tax and support teams.

Skills

Sales

Account management

Partner support

Data analysis

CRM software

Cross-functional teamwork

Communication skills

Travel willingness

Travel industry knowledge

Tools

Salesforce

Job description

The Community you will join:

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Difference You Will Make:

As a Market Manager, your role will entail ensuring the health and growth of our supply in India. This will involve managing & growing Airbnb Supply and working very closely with your partners to ensure their growth. Your focus will be to enhance Airbnb's market presence in your designated region through collaboration with other teams, leveraging your expertise on the local market. With a deep understanding of Airbnb's mission and values, you will oversee all aspects of market success. This includes developing acquisition strategies, managing relationships with strategic partners—including creating new partnerships—and working closely with them to grow those relationships and make Airbnb the preferred platform of choice. You will also develop and refine scalable, localized supply management strategies for both established, competitive markets and emerging, untapped markets, aiming to secure our long-term success in these regions.

A Typical Day:

• Build, manage and expand partner relationships within your territory, aiming to surpass quarterly sales targets.
• Conduct regular optimization calls and business reviews with partners to develop strong, enduring partnerships providing exceptional, timely service to hosts, including in-person support as needed.
• Implement strategies to effectively manage and optimize the long tail of homes
• Prospect and onboard new, high-quality supply within your assigned geography.
• Educate clients on all significant product updates and cascade feedback on product and public policy to the relevant internal stakeholders.
• Leverage data to identify and pursue strategic growth opportunities, demonstrating an ability to navigate operational complexities and efficiently allocate resources.
• Use an entrepreneurial approach to develop and implement unique engagement projects, fostering innovation within your territory.
• Work cross-functionally with teams such as product, communications, public policy, legal, tax and customer support to ensure Airbnb's long-term market success.
• Acquire comprehensive knowledge of local market trends to inform both internal and external stakeholders.
• Understand the technical aspects of software partnerships to offer comprehensive support, ensuring a seamless experience for hosts and guests.

Your Expertise:

• Min 5 to 10 or more years of experience in sales, account management, and partner support, showcasing a deep understanding and capability in fostering business relationships.
• 2+ years of tech/travel industry experience is a plus, highlighting the value of sector-specific knowledge.
• Proven track record of being able to effectively work a book of business, demonstrating expertise in nurturing and converting potential opportunities.
• Proficient quantitative skills and proven ability to interpret and apply data throughout your day-to-day work, emphasizing the importance of data-driven decision-making.
• The ability to work at both strategic and tactical levels, with a proven track record to execute in ambiguous environments, highlighting adaptability and strategic foresight.
• Proven experience working cross-functionally, ensuring the ability to collaborate effectively with various teams to drive collective success.
• Excellent communication and presentation skills and the ability to communicate effectively with clients via phone, email, and in-person, underscoring the importance of strong interpersonal skills.
• Charismatic self-starter who is resourceful and self-sufficient, paired with strong time management and prioritization skills, showcasing the initiative and organizational capabilities required for the role.
• Highly proficient in using CRM software, specifically in working with leads, opportunities, and other core objects - Salesforce experience is a plus, indicating the technical tools proficiency needed for effective relationship management.
• Based in Gurgaon and must be willing to regularly travel to meet your partners
• Passion for Airbnb, travel, and the sharing economy - being an Airbnb host is a plus, culminating the profile with a personal alignment and enthusiasm for the company's mission and sector.

Our Commitment To Inclusion & Belonging

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

How We'll Take Care of You:

Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is inclusive of allowances and is subject to change and may be modified in the future. This role may also be eligible for bonus or incentives, one or more equity programs, benefits, and Employee Travel Credits.