Senior Operations Specialist, Hosting

Triwill Group; Gurugram District; On-site; INR 670,000 - 840,000; Full time

Job summary

Airbnb is hiring a Senior Operations Specialist to support Experience onboarding reviews, ensuring listings meet policy and regulatory standards. You will help drive operational efficiency and deliver key performance metrics across workflows.

Join a team focused on continuous improvement, applying agile thinking and hands-on execution to optimize day-to-day operations and support cross-functional initiatives.

Qualifications

• 3+ years of experience in Operations or a related field.
• Ability to interpret and apply policies, QA standards, and operational guidelines.
• Quick learner with the ability to absorb training on new tools and processes.
• Agile and adaptive thinker with the ability to respond to evolving business needs.
• Strong verbal and written communication skills.
• Self-starter with a proactive approach and action-oriented mindset.

Responsibilities

• Review onboarding funnels for Experiences and evaluate readiness for listing, ensuring policy, design, and regulatory requirements are met.
• Ensure key performance metrics are met across Operations workflows.
• Develop understanding of core processes, procedures, and systems across relevant Platform areas.
• Support complex workstreams using operational diligence and data-driven decision-making.
• Identify opportunities for process improvements and implement solutions to enhance efficiency.
• Support ad hoc projects aligned to specific business needs and project requirements.

Skills

Communication skills

Education

Bachelor's degree or equivalent

Job description

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join:

The Airbnb ACC Enterprise Ops team is a dynamic business unit dedicated to delivering safe, quality stays and exceptional experiences for travelers worldwide. It helps increase supply effectiveness, utilization, and impact using people-powered operations.

The Difference You Will Make:

As a Senior operations Specialist, you will contribute to operational efficiency by supporting the review of Experience onboarding funnels and assessing their readiness for listing on Airbnb, ensuring alignment with policy, design, and regulatory requirements. Through reliable delivery of key performance metrics and a growing understanding of domain knowledge, this role will support informed decision-making and consistent operational execution. By assisting with operational workstreams, flagging opportunities for workflow improvements, the role will contribute to continuous improvement and the overall success of the program

A Typical Day:

As a member of the Operations team, you will apply foundational principles, practices, and methodologies within your designated focus area, developing expertise across a range of workflows. This role requires a blend of functional knowledge and hands-on experience to support efficiency and effectiveness in day-to-day operations.

• Reviewing onboarding funnels for incoming Experiences and evaluating their readiness for listing on Airbnb, ensuring all policy, design, and regulatory requirements are met.
• Ensuring key performance metrics are consistently met across Operations workflows.
• Develops a strong understanding of domain knowledge - including core processes, procedures, and systems - while building familiarity across relevant areas of the Platform, Function, or Business Unit.
• Support complex and nascent workstreams using operational diligence, and expertise driven decision-making.
• Drives the quality and effectiveness of own work by proactively identifying, proposing, and implementing improvements.
• Identifies opportunities for process improvements and initiates implementation of solutions to enhance team efficiency.Supports ad hoc projects based on business needs, with roles and responsibilities aligned to specific project requirements.

Your Expertise:

• Bachelor's degree in a relevant field or equivalent practical experience.
• 3+ years of experience in Operations or relevant field.
• Ability to interpret and apply policies, QA standards, and operational guidelines.
• Quick learner - ability to absorb training on new tools and processes.
• Agile and adaptive thinker with the ability to respond to evolving business needs.
• Strong verbal and written communication skills.
• Self-starter with a proactive approach and action-oriented mindset.
• Commitment to quality, accuracy, and consistency in all deliverables.
• Demonstrates core values, fosters inclusive behavior, and continuously seeks self-improvement.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

How We'll Take Care of You:

Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is inclusive of allowances and is subject to change and may be modified in the future. This role may also be eligible for bonus or incentives, one or more equity programs, benefits, and Employee Travel Credits.

India Annual Pay Range ₹670,000-₹840,000 INR