Market Manager

Airbnb; Gurugram District; On-site; INR 2,800,000 - 4,200,000; Full time

Job summary

Airbnb is seeking a Market Manager based in Gurgaon, India, to drive the health and growth of supply across the region. You will manage partnerships, develop acquisition strategies, and work with cross-functional teams to scale localized supply and expand Airbnb's market presence.

You will lead efforts to onboard new hosts, optimize partner relationships, and leverage data to identify growth opportunities. Willingness to travel regularly is required to meet partners and drive results.

Qualifications

• 5–10+ years in sales, account management or partner support.
• Proven track record of managing a book of business.
• Experience with data analytics and CRM tools like Salesforce.

Responsibilities

• Build, manage and expand partner relationships within your territory to surpass quarterly targets.
• Conduct regular optimization calls and business reviews with partners to develop enduring partnerships and provide timely service to hosts.
• Prospect and onboard new, high-quality supply within your geography and educate clients on product updates.
• Collaborate cross-functionally with product, policy, legal, tax and support teams to ensure Airbnb's long-term market success.

Skills

Sales leadership

Account management

Partner relations

Data-driven decisions

Cross-functional collaboration

CRM (Salesforce)

Communication skills

Strategic thinking

Education

Bachelor's degree in Business/Marketing/Sales

Tools

Salesforce

Job description

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community you will join:

The Homes team is responsible for growing Airbnb's supply base and growing the destination business, ensuring we maintain a diverse, high-quality portfolio of home listings that meet guest expectations for value, variety, and experience. The team also supports hosts globally by enabling efficient planning and execution of growth strategies that align with Airbnb's mission and resonate with local communities.

The Difference You Will Make:

As a Market Manager, your role will entail ensuring the health and growth of our supply in India. This will involve managing & growing Airbnb Supply and working very closely with your partners to ensure their growth. Your focus will be to enhance Airbnb's market presence in your designated region through collaboration with other teams, leveraging your expertise on the local market. With a deep understanding of Airbnb's mission and values, you will oversee all aspects of market success. This includes developing acquisition strategies, managing relationships with strategic partners-including creating new partnerships-and working closely with them to grow those relationships and make Airbnb the preferred platform of choice. You will also develop and refine scalable, localized supply management strategies for both established, competitive markets and emerging, untapped markets, aiming to secure our long-term success in these regions.

A Typical Day:

• Build, manage and expand partner relationships within your territory, aiming to surpass quarterly sales targets.
• Conduct regular optimization calls and business reviews with partners to develop strong, enduring partnerships providing exceptional, timely service to hosts, including in-person support as needed.
• Implement strategies to effectively manage and optimize the long tail of homes
• Prospect and onboard new, high-quality supply within your assigned geography.
• Educate clients on all significant product updates and cascade feedback on product and public policy to the relevant internal stakeholders.
• Leverage data to identify and pursue strategic growth opportunities, demonstrating an ability to navigate operational complexities and efficiently allocate resources.
• Use an entrepreneurial approach to develop and implement unique engagement projects, fostering innovation within your territory.
• Work cross-functionally with teams such as product, communications, public policy, legal, tax and customer support to ensure Airbnb's long-term market success.
• Acquire comprehensive knowledge of local market trends to inform both internal and external stakeholders.
• Understand the technical aspects of software partnerships to offer comprehensive support, ensuring a seamless experience for hosts and guests.

Your Expertise:

• Min 5 to 10 or more years of experience in sales, account management, and partner support, showcasing a deep understanding and capability in fostering business relationships.
• 2+ years of tech/travel industry experience is a plus, highlighting the value of sector-specific knowledge.
• Proven track record of being able to effectively work a book of business, demonstrating expertise in nurturing and converting potential opportunities.
• Proficient quantitative skills and proven ability to interpret and apply data throughout your day-to-day work, emphasizing the importance of data-driven decision-making.
• The ability to work at both strategic and tactical levels, with a proven track record to execute in ambiguous environments, highlighting adaptability and strategic foresight.
• Proven experience working cross-functionally, ensuring the ability to collaborate effectively with various teams to drive collective success.
• Excellent communication and presentation skills and the ability to communicate effectively with clients via phone, email, and in-person, underscoring the importance of strong interpersonal skills.
• Charismatic self-starter who is resourceful and self-sufficient, paired with strong time management and prioritization skills, showcasing the initiative and organizational capabilities required for the role.
• Highly proficient in using CRM software, specifically in working with leads, opportunities, and other core objects - Salesforce experience is a plus, indicating the technical tools proficiency needed for effective relationship management.

Based in Gurgaon and must be willing to regularly travel to meet your partners

Passion for Airbnb, travel, and the sharing economy - being an Airbnb host is a plus, culminating the profile with a personal alignment and enthusiasm for the company's mission and sector.