manuscript submission expert

Crimson Interactive; Mumbai; On-site; INR 300,000 - 420,000; Full time

Job summary

Crimson Interactive is seeking a Manuscript Submission Expert to join our global client service team in Mumbai. You will coordinate manuscript submissions to international journals, ensure adherence to journal guidelines, and communicate with authors, professors, and universities to resolve queries.

The role involves client servicing, project management, and process development to keep the submission workflow smooth, with rotational shifts and exposure to researchers worldwide.

Qualifications

• Masters degree in a relevant field preferred.
• Strong communication and interpersonal skills.
• Detail-oriented with high quality work.
• Experience in publication industry preferred.
• Ability to manage multiple projects and stakeholders.
• Proficient in MS Word and MS Excel.
• Willingness to learn new technologies.
• Ability to work with global researchers.

Responsibilities

• Understand the scope of research and rectify it with the team to meet journal expectations.
• Create a client profile on journals if not already done by the client.
• Address journal questions on behalf of the client.
• Prepare a checklist of journal questions and send to the client for responses.
• Prepare a merged PDF and obtain client confirmation before final submission.
• Answer client questions or concerns in a timely, professional manner.
• Email journals if details need checking/rectification on behalf of the client.
• Check submission status monthly and update records.
• Assist in process development to ensure smooth department functioning.
• Work with multiple internal departments to ensure consistent client messaging.
• Submit pre-submission inquiries to journals on behalf of clients.

Skills

Customer service

Email writing

Decision making

Attention to detail

Publication industry

Time management

Problem solving

Conflict resolution

Independent & collaborative

Learning new technologies

Education

Masters degree (Medical /Biological/Physical Sciences/Arts and Humanities)

Tools

Microsoft Office

MS Word

MS Excel

Job description

Job title: Manuscript Submission Expert

Location: Goregaon West, Mumbai

Shift timings: 6am-3pm & 3pm-12am

Shift Days: 5 days a week (rotational weekoff)

Role Description:

As a submission expert, youre joining a team of Research Publication Support experts who work with researchers from around the world in communicating the latest innovative research. As an expert you will be responsible for submission of manuscripts to renowned journals throughout the world and aligning the manuscript as per journal guidelines. You will also be communicating with authors, professors, and universities head to resolve their queries about the process. The exciting and the challenging part of the day would be you will be involved in Client servicing, Project management and developmental activities for ensuring the smooth running of the process. This makes the position challenging and is ideal for those who are interested in continual learning and self-development in this role.

Key Responsibilities:

• 1. Understanding the scope of research in the manuscript and rectifying it with the assistance of internal team/functions to meet the journal expectations.
• 2. Creating client profile on their behalf if not already done by the client on journal.
• 3. Addressing the questions required by the journal on behalf of the client.
• 4. Preparing a checklist of questions required by the journal and sending to client to answer those which we are unable to answer. (Fixed template)
• 5. Preparing a Merged PDF and sending client for confirmation before final submission.
• 6. Answering client questions or concerns in a timely, informative, and professional manner.
• 7. Emailing journals if certain details need to be checked/rectified on clients behalf.
• 8. Checking the status of submission on a monthly basis and updating the records.
• 9. Assisting in process development to ensure smooth functioning of the department.
• 10. Working with multiple internal departments to create a consistent client message.
• 11. Submitting presubmisison Inquiries to journal on clients behalf

Experience, Professional/Personal attributes & Technical Skills

• 1. Strong customer service and interpersonal communication skills
• 2. Proficient in email writing
• 3. Strong judgment and decision-making skills; self-directed and able to multitask
• 4. Maintain a high level of quality and detail-oriented work approach
• 5. Experience in publication industry and experience with Journal-required Manuscript Quality checks preferred.
• 6. Able to manage time, projects
• 7. Adept problem solver
• 8. Knowledge of conflict resolution techniques
• 9. Comfortable working independently and collaboratively
• 10. Should be open to learn new things and technologies.

Educational/Technical Qualifications

• 1. Masters degree (Medical /Biological/Physical Sciences/Arts and Humanities) is highly preferred.

SKILL REQUIREMENTS:

• 1. High attention to detail Given the nature of work, high level of attention to detail is what will help you excel in your work.
• 2. Good Communication Skills You will need to interact with a lot of people, typically, 5 stakeholders and some of them from the other side of the globe. Good communication skills will help you express your thoughts clearly, get your work done faster and better and ensure we deliver the best to our customers.
• 3. Logical and Analytical Thought process Theres a checklist for almost everything we assess, but the ability to decide the best course of action after understanding all pros and cons is vital. Youll need to use your decision making abilities to arrive at the best next step, resolution for the client.
• 4. Microsoft Office – You would be using this a lot. Especially MS Word and MS Excel.
• 5. Publishing Experience – This is preferred, but not compulsory. If you have been a researcher yourself, or have been involved in authoring/co-author research papers, have an understanding of the STM industry, you sure are at an advantage.
• 6. Planning, Organization and Project Management – You’d always be working on 10-20 projects every day, and sometimes choosing between which one to do first. Your ability to prioritize and execute your plan will come handy.
• 7. Love for reading – Yes, since you’ll typically spend a large portion of your day reading unpublished research and assessing what PhDs and editors have written and delivered, it’s only obvious that you must like reading, and more importantly, love to know what is happening all around the world through research.