Manager - workforce management L2

Wipro; Pune District; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

Wipro Limited in Pune, Maharashtra, invites an experienced leader to drive end-to-end workforce management across multiple clients and delivery centers. You will own forecasting, capacity planning, scheduling, and real-time operations to optimize utilization and service levels.

As a senior WFM leader, you will mentor Workforce Managers and Analysts, partner with Operations, Finance, HR, and Technology teams, and champion automation and analytics to reduce costs and improve performance.

Qualifications

• Experience leading end-to-end WFM functions with focus on forecast accuracy.
• Strong analytics and forecasting to drive staffing decisions.
• Excellent communication with business leaders and clients.

Responsibilities

• Lead end-to-end WFM functions, including forecasting, capacity planning, scheduling, and real-time management.
• Develop staffing plans aligned with business demand and client commitments.
• Improve forecast accuracy through analytics and workforce modeling.
• Govern staffing plans, hiring requirements, and productivity metrics.

Skills

Forecasting

Capacity planning

Scheduling

Stakeholder management

Leadership

Data analytics

Job description

Job Title: Manager - workforce management L2

City: Pune

State/Province: Maharashtra

Posting Start Date: 10/9/26

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description:

Job Description

Manager - WFM - Pune

Role Purpose

Lead end-to-end workforce planning, forecasting, capacity management, scheduling, and real-time operations across multiple clients and delivery centers. The role will drive workforce optimization, service delivery performance, operational excellence, and business growth while serving as a trusted advisor to clients and business leaders.

Key Accountabilities

1. Workforce Strategy and Planning

• Lead end-to-end WFM functions, including forecasting, capacity planning, scheduling, and real-time management.
• Develop short-, medium-, and long-term staffing plans aligned with business demand and client commitments.
• Drive workforce optimization to improve utilization, productivity, occupancy, and service levels.
• Govern staffing plans, hiring requirements, shrinkage assumptions, and workforce productivity metrics.
• Improve forecast accuracy through analytics, trend analysis, and workforce modeling.

2. Client and Stakeholder Management

• Act as the primary WFM partner for clients and internal stakeholders.
• Lead business reviews and present workforce insights, recommendations, and performance outcomes to senior client leadership.
• Manage workforce-related escalations and ensure timely resolution.
• Build trusted relationships with Operations, Finance, HR, Recruitment, Training, Quality, and Technology teams.
• Influence business decisions through data-driven workforce recommendations.

3. Leadership and Team Management

• Lead, mentor, and develop Workforce Managers, Capacity Planners, Schedulers, and Real-Time Analysts.
• Create a high-performance culture focused on accountability, collaboration, and continuous improvement.
• Drive employee development, succession planning, coaching, and leadership capability building.
• Manage WFM leadership teams across multiple programs and delivery locations.

4. Operational Excellence and Governance

• Establish governance frameworks for workforce planning and resource management.
• Identify improvement opportunities through automation, analytics, and industry best practices.
• Ensure compliance with operational standards, workforce policies, and client commitments.
• Drive cost optimization and operational efficiency initiatives..

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Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.