Manager - VI Store Operations

Vodafone Idea Limited; Karnal; On-site; INR 3,00,000 - 5,00,000; Full time

Job summary

A leading telecom service provider is seeking a Store Manager in Ambala to oversee store operations, drive customer satisfaction, and achieve sales targets. The ideal candidate should have a degree, 1-4 years of relevant retail experience, and strong problem-solving skills. This role offers the opportunity to make an impact on store performance within a prominent company.

Qualifications

• 1-4 years of work experience in retail store and customer relationship management.
• Experience in achieving revenue targets and managing costs.

Responsibilities

• Drive customer delight in every walk-in and manage store activities.
• Achieve revenue and profitability targets for the store.
• Ensure high customer retention and satisfaction.

Skills

Good communication skills

Awareness of technology advancements

Problem Solving

Education

Graduation - Regular

Post-graduation in business management/MBA

Job description

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow.

The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence.

We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.

VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital.

Role

Store Manager

Job Details

Job Level/Designation: M1

Function/Department: Postpaid

Location: Ambala

Job Purpose

• Drive customer delight in every walk-in and overall responsibility for activities at a store - spanning customer service, store-level sales and revenue targets across all products (voice – post-paid/prepaid, data etc.)
• Execute marketing promotions, display and store experience schemes
• Comply with all HSW guidelines and impart knowledge about HSW

Key Result Areas/Accountabilities

Sales

• Achieve TNPS & EQ
• Deliver revenue targets for the store
• Increase revenue per footfall by aiding customers’ purchase decisions
• Driving sales of all products (Voice-Post-paid/prepaid, data, VAS, handsets etc.) at a store
• Ensure and monitor quality of acquisition through the store

RoI

• Achieve profitability (Return on investment) targets for the store
• Minimize losses from pilferage (wastage) and shrinkage (unidentified losses)

Customer Service

• Manage higher retention and achieve customer satisfaction for walk-in customers

Store Management

• Ensure adherence to store processes in terms of documentation and systems
• Ensure infrastructure/store upkeep
• Maintain availability of stock at the store while adhering to norms
• Ensure appropriate product placement & displays at store

Core Competencies, Knowledge, Experience

• Good communication skills
• Awareness on technology advancements & new digital product knowledge
• Continuous Learning & Empowering Talent
• Building Team Commitment
• Leads Decision Making & Delivering Results
• Products, Services and Technology Knowledge - Consumer
• Sales Planning and Forecasting
• Problem Solving

Must Have Technical/Professional Qualifications

• Essential: Graduation - Regular
• Desired: Post-graduation in business management/MBA
• Work experience: 1-4 years
• Experience of retail store and customer relationship management
• Revenue Target achievement and cost management

Vodafone Idea Limited is an equal opportunity employer committed to diversifying its workforce.