Manager, Vendor Management, Retail Business Services (RBS)

Amazon.com; Bengaluru; On-site; INR 3,500,000 - 5,500,000; Full time

Job summary

Amazon Inc. in Bengaluru, India, is seeking a Manager, Vendor Management to lead the Retail Account Management team, driving growth and profitability across EU VSP partnerships. You’ll define strategies, optimize catalog quality, and collaborate with cross-functional teams to improve customer experiences.

You will manage 8–10 direct reports, coach leaders, and use data-driven insights to align with business goals while leveraging GenAI tools to boost team productivity and impact.

Qualifications

• Bachelor's degree required.
• 5+ years in account management or related roles.
• Experience negotiating vendor terms, pricing or promotions.

Responsibilities

• Lead Retail Account Management with focus on growth and profitability.
• Develop and execute strategies to expand selection, merchandising, and catalog quality.
• Coach and mentor a team of managers and ICs; manage 8–10 direct reports.

Skills

Team management

Account management

Vendor negotiations

Cross-functional collaboration

Data-driven decisions

GenAI usage

Education

Bachelor's degree

Tools

Excel

SQL

GenAI

Job description

Retail Business Services (RBS) organization is seeking a Manager, Vendor Management to lead account management organization for EU VSP, responsible for the growth and development of the organization.

The candidate thrives in an ambiguous environment where they must develop, implement, and iterate on business strategies to deliver growth and positive experience for sellers. This person has relentlessly high standards and operates as a business owner who understands key levers to achieve results through their team. They have a passion for people management and are at their best when they’re building, developing and guiding high-performing teams.

In this role, you will be responsible for all business and operational objectives of your Retail Account Management team (8-10 direct reports).

You will drive the creation and execution of strategies to achieve business goals and collaborate across your team to explore innovative ways to identify and optimize growth levers such as selection expansion, merchandising strategy, brand positioning, and catalog quality while ensuring portfolio management across vendors to ensure the business remains profitable.

Key job responsibilities

Business Growth

• Contribute to goal setting for your team to align with organizational goals.
• Contribute to business strategy development and identify the correct input metrics that drive growth and improve the end customer experience, in collaboration with cross-functional teams and other Amazon programs.
• Possess the ability to manage and deliver against complex goals where strategy is not defined. Able to make trade-offs between short term selling partner needs and longer term strategic investment.
• Leverage GenAI to improve productivity of the team.
• Implement and track metrics to record the success and quality of your team’s sellers. Use these metrics to guide your work and uncover hidden areas of opportunity.

Relationship Management

• Build and cultivate relationships with sellers in your team’s portfolio along with internal stakeholders; be a trusted advisor and a business advocate.
• Monitor seller satisfaction survey results to investigate both positive and negative feedback trends. Establish improvement plans and manage expectations with Account Managers as appropriate.

Process Excellence

• Use customer feedback, market growth trends, and analyze key metrics to contribute to strategic development of features and programs that accelerate growth and improve selling partners` experience working with Amazon. Spot areas of unnecessary process or inefficiencies and work to simplify.
• Identify, optimize, and scale improvements that can benefit a large set of customers, e.g. driving efficiencies through tools and processes, simplifying SOPs, etc., working across multiple organizations. Develop mechanisms to create accountability.

Leadership

• Manage a team of managers and ICs
• Act as a thought leader in defining success criteria and understand business needs of sellers in an ever-changing business environment. Contribute to strategic plans and documents for the organization.
• Partner with external teams including Category Management, Finance, Tax, Global Account Management, and Central Support teams to align programs and initiatives to drive growth.
• Manage recruiting and hiring efforts across direct team and broader organization. Coach, mentor, and develop your team.

Basic Qualifications

• 3+ years of team management experience
• 5+ years of account management, project or program management or buying experience
• Bachelor's degree
• Experience with vendor negotiations, pricing and promotion or inventory management
• Experience driving internal cross-team collaboration
• Experience at a senior level in the fashion industry ideally in an e-commerce, retail, key account management or consulting role

Preferred Qualifications

• Experience using data to influence business decisions
• Experience driving direction and alignment with cross-functional teams

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.