Manager - Veeva Service Delivery

Amgen; India; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Amgen in India is seeking a seasoned Information Systems leader to head the Veeva Vault Platform support program. You will define strategy, drive platform reliability, and guide global teams to resolve issues and deliver enhancements.

The ideal candidate has extensive pharma domain experience, strong data governance, and a track record of architecture leadership in complex, matrixed environments. This role requires collaboration across stakeholders and a passion for scalable, compliant IT

Qualifications

• Experience with Veeva Vault Platform and related Vaults.
• Strong data modeling and governance knowledge.
• Pharma industry experience and regulatory awareness.
• Team and stakeholder management experience.
• Agile practices and collaboration across product teams.

Responsibilities

• Develop and execute the enterprise Veeva Vault Platform support strategy.
• Ensure platform reliability and scalable, secure architecture.
• Define integration patterns and build connectors for system interoperability.
• Maintain knowledge base, issues, guides and runbooks.
• Drive continuous improvement and architectural modernization.
• Gather requirements from stakeholders and translate into solutions.
• Lead design and build of platform customizations and configurations.
• Oversee DevOps for integrations and CI/CD pipelines.
• Perform AS-IS/TO-BE analyses and plan platform upgrades.

Skills

Veeva Vault Platform

Mulesoft

Databricks

Data modeling & governance

Pharma industry experience

Pharma ops & data

Regulatory knowledge

People management

GxP experience

Agile methodology

Team leadership

Cross-functional collaboration

Education

Bachelor's or Master's degree in Computer Science, IT or related field

Tools

Mulesoft

Databricks

Job description

Career Category

Information Systems

Job Description

ABOUT AMGEN

Amgen harnesses the best of biology and technology to fight the world's toughest diseases, and make people's lives easier, fuller and longer. We discover, develop, manufacture and deliver innovative medicines to help millions of patients. Amgen helped establish the biotechnology industry more than 40 years ago and remains on the cutting-edge of innovation, using technology and human genetic data to push beyond what's known today.

ABOUT THE ROLE

Role Description:

The role is responsible for leading the team to support and main tai n the Amgen Veeva Vault Platform . The role will be involved in defining Amgen's Veeva Vault Platform support strategy , guiding technology decisions, and ensuring timely service is provide to the Amgen Veeva Vault platform users and their issues are resolved .

The ideal candidate will have a proven track record of leadership in technology-driven environments , managing technology platforms, digital transformation initiatives, and have a passion for fostering innovation and excellence in the biotechnology industry. Additionally, collaboration with cross-functional and global teams is required to ensure seamless integration and operational excellence. This role demands the ability to drive and deliver against key organizational strategic initiatives, foster a collaborative environment, and deliver high-quality results in a matrixed organizational structure.

Roles & Responsibilities

• Develop and maintain the enterprise Veeva Vault Platform support strategy, ensuring alignment with business objectives .
• Responsible for fostering p latform reliability .
• Identify and mitigate architectural risks, ensuring that the platform is scalable, secure, and resilient
• Maintain knowledge base of Veeva issues , including principles, standards, user guides, and models
• Drive continuous improvement in the architecture by identifying opportunities for innovation and efficiency
• Work with stakeholders to gather and analyze requirements, ensuring that solutions meet both business and technical needs
• A ccountable for designing and buil d ing customizations & configurations on the Platform as per the business needs including, creating custom objects, fields, workflows and SDKs
• R esponsible for strategizing Platform Integrations while adhering to consistent integration standards and patterns , design ing integration workflows, build ing connectors, centraliz ing build & run and executi ng consistent DevOps model for integrations
• Perform impact assessment s , clearly define AS-IS and TO-BE states , and recommend platform upgrades in accordance with the new features and functionalities released by Veeva
• Design platform a rchitecture that can scale to meet growing business needs and performance demands
• Develop and maintain logical, physical, and conceptual data models to support business needs
• Establish and enforce data standards, governance policies, and best practices

Basic Qualifications and Experience

Bachelors or Master's degree with 8 - 13 years of experience in Computer Science, IT or related field

Functional Skills

Must-Have Skills

• Strong understanding of Veeva Vault Platform and Veeva Vaults
• Experience with system integration technologies like Mulesoft , Databricks , etc .
• Excellent knowledge of data model and governance
• 6-8 years Global Pharmac eutical experience
• Strong understanding of p harma ceutical operations and data management business processes
• Experienced in pharmaceutical regulations and specifications
• Have Team\People management experience
• Experience d in GxP process
• Experience working in agile methodology , including Product Teams and Product Development models
• Proficiency in designing scalable, secure, and cost-effective solutions
• Can work late hours
• Can work with multiple teams to meet the business and stakeholder needs
• Can lead and guide multiple teams to meet business needs and goals
• Have stakeholder and team management skills

Good-to-Have Skills

• Strong solution design and problem-solving skills
• Strong understanding of technology, function, or platform
• Experience in developing differentiated and deliverable solutions
• Ability to analyze client requirements and translate them into solutions
• Knowledge of Platform and Data Governance

Professional Certifications

• Veeva Vault Platform Administrator (mandatory)
• SAFe - DevOps Practitioner (mandatory)
• SAFe for teams (preferred)

Soft Skills

• Should be able convert business requirements into technical requirements
• Excellent critical-thinking and problem-solving skills
• Strong communication and collaboration skills
• Demonstrated awareness of how to function in a team setting
• Demonstrated awareness of presentation skills

Shift Information

This position requires you to work a later shift and may be assigned a second or third shift schedule. Candidates must be willing and able to work during evening or night shifts, as required base