Manager - UX & Design

Synergy Marine Group; Chennai District; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

Synergy Marine Group seeks a UX Leader to own and shape the user experience of a large-scale Enterprise AI Platform. You will deeply understand user needs, reduce friction across journeys, and translate insights into a clear, prioritized UX roadmap driving adoption and business value.

This role focuses on usability, experience strategy, and outcomes, ensuring AI capabilities are delivered through intuitive, efficient, and trustworthy experiences for enterprise users.

Qualifications

• 12+ years of experience in UX, product design, or UX research.
• Proven ability to identify user needs, remove friction, and improve usability at scale.
• Experience defining and executing UX roadmaps with senior stakeholders.

Responsibilities

• Define end-to-end UX vision and strategy for the Enterprise AI Platform.
• Create and maintain a UX roadmap covering usability and information architecture.
• Align UX priorities with product strategy, AI capabilities, and business objectives.
• Lead qualitative and quantitative user research across the product lifecycle.
• Collaborate with Product, Engineering, AI/ML, and Business teams to shape features.
• Establish UX governance, standards, and best practices across the platform.

Skills

UX Leadership

User Research

Journey Mapping

Usability Testing

UX Roadmaps

Stakeholder Management

AI UX

Job description

Synergy is undergoing a significantenterprise-wide transformation, leveraging AI, data, and modern digitalplatforms to reimagine how complex operations, decision-making, and userinteractions are designed and delivered.

Our Enterprise AI Platform sits at the centreof this transformation. It brings together advanced analytics, AI-driveninsights, and enterprise workflows to enable smarter, faster, and moreconfident decisions across the organization. However, the success of thistransformation depends not just on powerful technology—but on howintuitively and effectively people can use it.

We believe AI should reduce complexity,remove friction, and augment human decision-making, not add cognitiveburden. User experience is therefore a strategic lever, not a downstreamactivity. This role plays a critical part in ensuring that AI capabilitiestranslate into clear value, trust, and adoption through thoughtful,user-centred design.

Role Overview

We are looking for a UX Leader toown and shape the user experience of a large-scale Enterprise AI Platform.This role is responsible for deeply understanding user needs, identifyingfriction across journeys, and translating insights into a clear, prioritizedUX roadmap that drives adoption, usability, and business value.

This is not a visual design role. The focusis on usability, experience strategy, and user outcomes, ensuring thatadvanced AI capabilities are delivered through intuitive, efficient, andtrustworthy experiences for enterprise users.

Key Responsibilities

• Define and own the end-to-end UX vision and strategy forthe Enterprise AI Platform.
• Create and maintain a UX roadmap covering usability,workflows, information architecture, and experience improvements.
• Align UX priorities with product strategy, AI capabilities,and business objectives.
• Develop a deep understanding of users, their context, painpoints, and decision-making.
• Identify and remove friction, complexity, and cognitive loadacross critical user journeys.
• Continuously simplify workflows while balancingenterprise-scale requirements and functional depth.

3. User Research & Insights

• Lead qualitative and quantitative user research acrossthe product lifecycle (interviews, usability testing, journey mapping,prototype validation, analytics).
• Create and maintain personas, user journeys, and experienceblueprints.
• Translate insights into actionable UX improvements withmeasurable impact on adoption, efficiency, and satisfaction.

4. Cross-Functional Collaboration

• Collaborate closely with Product, Engineering, AI/ML, andBusiness teams to shape features from concept to delivery.
• Lead design thinking and co-creation workshops to solvecomplex experience challenges.
• Represent the UX perspective in product and roadmapdiscussions, influencing decisions early.

5. UX Governance & Best Practices

• Establish and champion user-centered design principles,standards, and best practices across the platform.
• Guide teams on information architecture, interactionpatterns, and usability heuristics.
• Ensure experience consistency and quality as the platformevolves and scales.
• Define and track UX metrics such as usability, tasksuccess, adoption, error reduction, and satisfaction.
• Use data and user feedback to validate design decisions andprioritize improvements.
• Link UX outcomes to business KPIs in partnership withproduct and analytics teams.
• Mentor and guide UX designers and researchers, fostering aculture of continuous learning and improvement.
• Shape effective collaboration models between UX, Product, andEngineering teams.
• Advocate a UX-first mindset, ensuring experience isconsidered from inception—not as a downstream activity.

Experience & Skills

• 12+ years of experience in UX, Product Design, or UXResearch, preferably on complex enterprise or B2B platforms.
• Proven ability to identify user needs, remove friction, andimprove usability at scale.
• Strong expertise in user research, journey mapping, andusability testing.
• Experience defining and executing UX roadmaps incollaboration with senior product stakeholders.
• Exposure to AI-enabled products, data-intensive platforms,or enterprise workflows is a strong advantage.
• Excellent stakeholder communication and influence skills.

Mindset & Attributes

• Deep curiosity about users and their problems, not justinterfaces.
• Systems thinker — comfortable working across journeys,workflows, and platforms.
• Pragmatic and outcome-driven, balancing ideal UX withreal-world constraints.
• Strong ownership mindset with accountability for experienceoutcomes.

Why This Role Matters

The Enterprise AI Platform is foundationalto Synergy’s AI-first strategy. Its success depends on how effectively userscan understand, trust, and act on AI-driven insights. This role ensuresthat AI innovation is matched with exceptional usability, clarity, andexperience quality—turning capability into real business impact.