Manager, User Experience

ConnectWise; Pune District; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

A leading technology company in Pune is seeking a Manager of User Experience to lead a global team focused on enhancing the user experience. The role involves developing user strategies, managing usability testing, and collaborating across teams to optimize product design. Candidates should have a Bachelor’s degree, over 4 years of experience in user experience, and at least 2 years of managerial experience. Competitive compensation and benefits are offered.

Qualifications

• 4+ years of relevant experience in user experience or design.
• 2+ years of managerial experience leading teams.
• Experience with user experience research methodologies.

Responsibilities

• Lead and mentor the user experience team.
• Develop and execute a user experience strategy.
• Conduct usability testing and apply findings to improve designs.
• Collaborate with cross-functional teams for product launches.

Skills

Leadership skills

Customer service skills

Organizational skills

Presentation skills

Communication skills

Prototyping skills

Usability testing skills

Education

Bachelor’s degree in a related field or equivalent experience

Tools

Pendo

Maze

Dovetail

FigJam

Job description

Overview

The Manager of User Experience is responsible for leading a global team of entry-level to experienced professionals focused on shaping the overall user experience vision and strategy by turning complex problems into intuitive solutions that lead to setting the course for our product evolution. This role supports cross-functional teams by communicating and providing feedback on product design principles and updates to users to ensure that they have a positive experience.

Responsibilities

• Sets goals and objectives for team members for the achievement of operational results.
• Supervises support and/or professional-level colleagues.
• Ensures policies, practices, and procedures are understood and followed by direct reports, customers, and stakeholders.
• Leads and prioritizes the daily activities of the team.
• Manages, mentors, and coaches to develop a collaborative and dynamic team.
• Coordinates cross-functional communication to align on initiatives and strategies to drive efficiency.
• Develops and executes a comprehensive user experience strategy that aligns with the company’s goals and customers’ needs.
• Fosters design culture and thought leadership throughout the team.
• Actively pursues continuous improvements based on analytics and maintains a constant pulse on the behaviors of ConnectWise partners.
• Collaborates cross-functionally to communicate and implement product concepts and launches.
• Conducts and oversees usability testing, interprets test results, and integrates these insights into design improvement.
• Helps plan and participate in user research and testing, and incorporates learnings into design.
• Utilizes research findings to inform design decisions and ensures the team is creating user experiences that meet user needs and expectations.
• Establishes and maintains design systems, guidelines, and standards to promote consistency and cohesiveness across all digital products and platforms.
• Plans and conducts usability testing sessions to gather feedback from users and iterate on designs to optimize the user experience.
• Regularly reports to leadership on the status of user experience projects, milestones achieved, and the impact of improvements on key business metrics.
• Stays abreast of industry trends and advancements in user experience design and technology, continually seeking ways to improve and innovate.

Knowledge, Skills, and Abilities

• Exceptional leadership and customer service skills.
• Willingness to work in a team environment.
• Strong organizational skills to provide direction to the team.
• Professional presence suitable for interaction in meetings, in-person, or via email, as well as at internal and external-facing events.
• Excellent presentation and communication skills.
• Understanding of ConnectWise partners and users, and ability to serve as their advocate when proposing design solutions.
• Ability to handle multiple projects in a fast-paced environment.
• Ability to rapidly generate multiple design solutions, evaluate their strengths and weaknesses through validation, and improve upon selected designs.
• Strong prototyping, interaction design, and visual design skills.
• Knowledge in using user experience research software, such as usability testing, surveys, and web analytics tools like Pendo, Maze, Dovetail, and FigJam, or similar tools.
• Familiarity with industry standards and best practices in user experience research.
• Preferred: Strong understanding of information architecture principles.

Educational/Experience

• Bachelor’s degree in a related field or equivalent business experience.
• 4+ years of relevant experience.
• 2+ years of managerial experience.