Manager - Underwriting

Infrrd Inc.; Bengaluru; On-site; INR 1,800,000 - 3,200,000; Full time

Job summary

Infrrd Inc. in Bengaluru is seeking a Manager - Underwriting to lead a team of underwriters and QC analysts, ensuring rigorous post-closing QC and adherence to agency, investor, and regulatory guidelines.

You will own team SLAs, drive CAPA initiatives, and champion process improvements with strong emphasis on training and escalation management. This role requires deep knowledge of VA, FHA, and Conventional loan files and hands-on underwriting leadership.

Qualifications

• Bachelor's degree in Finance, Business, or related field.
• 6–8 years in US Residential Mortgage Underwriting and/or Post-Closing QC, with 2–3 years supervisory experience.
• Hands-on underwriting and post-closing QC across VA, FHA, and Conventional loan types.
• Strong working knowledge of VA Lender's Handbook, HUD Handbook 4000.1, and Fannie/Freddie guides.
• Experience with root-cause analysis on QC deficiencies and documenting findings.
• DE Certification for FHA loans, or equivalent; VA SAR or underwriting authority.
• Experience with LOS/QC platforms: Encompass, ACES, DocMagic, Calyx, or similar.
• Excellent written/verbal communication for escalations and cross-functional coordination.
• Ability to operate under defined Quality and Quantity SLAs.

Responsibilities

• Manage day-to-day operations of a team of underwriters/QC analysts.
• Hire, onboard, and train new underwriters; build training curriculum.
• Conduct coaching, performance reviews, and calibration sessions for consistent underwriting/QC decisions.
• Manage rosters, shift planning, and capacity against pipeline volume.
• Review and approve/escalate complex loan files across VA, FHA, and Conventional products.
• Audit post-closing QC reviews for income, assets, credit, and closing docs.
• Serve as final escalation point for underwriting/QC deficiencies and disputes.
• Ensure full-file QC reviews comply with agency, investor, and regulatory guidelines.
• Own team-level SLAs: quality accuracy, turnaround time, rework rate, QC defects.
• Support CAPA initiatives and drive process improvements based on QC findings.
• Identify recurring defect patterns and drive improvement initiatives.

Skills

Team management

Underwriting

QC review

Documentation

CAPA

Regulatory knowledge

Root-cause analysis

Stakeholder communication

Education

Bachelor's degree in Finance/Business

Tools

Encompass

ACES

DocMagic

Calyx

Job description

Hello there! Infrrdhere.

Haven’t heard of us before? No problem.First off, it’s pronounced In-fur-d.

We are a leading Enterprise AI and Intelligent Document Processing (IDP) company that helps global organizations automate complex, document-heavy workflows using AI and machine learning. Our solutions power mission-critical operations across mortgage, insurance, construction, and manufacturing—unlocking data trapped in documents to drive accuracy, efficiency, and compliance at scale.

And now, we are on the lookout for Manager - Underwriting, who can manage day-to-day operations of a team of underwriters/QC analysts, to perform comprehensive QC reviews on closed residential mortgage loans across multiple loan types while ensuring strict compliance with agency, investor, and regulatory guidelines.

Key Responsibilities

Team & People Management

• Manage day-to-day operations of a team of underwriters/QC analysts
• Hire, onboard, and train new underwriters; build and maintain training curriculum
• Conduct coaching, performance reviews, and calibration sessions to ensure consistent underwriting/QC decisions across the team
• Manage rosters, shift planning, and capacity against pipeline volume

Underwriting & QC Oversight

• Review and approve/escalate complex or exception-based loan files across VA, FHA, and Conventional products
• Personally audit and validate post-closing QC reviews — including income, assets, credit, collateral, compliance, and closing documentation — to confirm findings are accurate and properly root-caused
• Serve as the final point of escalation for underwriting/QC deficiency findings and disputes
• Ensure full-file QC reviews (pre- and post-closing) comply with agency, investor, and federal/state regulatory guidelines
• Own team-level SLAs: quality accuracy rate, turnaround time (TAT), rework/error rate, and QC defect rate
• Support and drive Corrective Action / Preventive Action (CAPA) initiatives arising from QC findings
• Identify recurring underwriting/QC defect patterns and drive process improvement initiatives

Compliance & Governance

• Maintain 100% adherence to internal QC policies, controls, and governance standards
• Track regulatory and guideline updates (VA circulars, HUD mortgagee letters, GSE/Fannie-Freddie updates, TRID, ATR/QM) and cascade changes to the team
• Support internal, investor, and regulatory (HUD/VA) audits by providing documentation and guideline justification
• Report team metrics (productivity, quality, TAT, QC defect trends) to senior leadership

Must-Have Qualifications

• Bachelor's degree (Finance, Business, or related field
• Minimum 6–8 years in US Residential Mortgage Underwriting and/or Post-Closing QC, with at least 2–3 years in a supervisory/team lead capacity
• Hands-on underwriting and post-closing QC review experience across VA, FHA, and Conventional loan types
• Strong working knowledge of:
  • VA Lender's Handbook (Pamphlet 26-7)
  • HUD Handbook 4000.1
  • Fannie Mae Selling Guide / Freddie Mac Seller Servicer Guide
  • Full loan file review — Income, Assets, Credit, Appraisal, Compliance, Closing documentation
• Experience conducting root-cause analysis on QC deficiencies and documenting findings
• DE (Direct Endorsement) Certification for FHA loans (HUD-approved), or equivalent
• VA SAR or equivalent VA underwriting authority/certification
• Experience with LOS/QC platforms: Encompass, ACES, DocMagic, Calyx, or similar
• Strong people management skills — hiring, coaching, performance management, conflict resolution
• Excellent written/verbal communication for escalations and cross-functional coordination
• Ability to operate under defined Quality and Quantity SLAs

Good-to-Have Skills

• Working knowledge of USDA, Jumbo, and Non-QM loan programs
• Familiarity with TRID, ATR/QM, ECOA, Fair Lending, and RESPA regulatory frameworks
• CMB (Certified Mortgage Banker) or similar industry certification
• Experience managing offshore/hybrid/distributed underwriting or QC teams
• Six Sigma/Lean or process-improvement background
• Experience building training/certification programs from scratch
• Data-driven mindset — comfortable with dashboards/Excel/Power BI for pipeline and QC defect reporting
• Prior experience being audited by HUD/VA or handling investor QC reviews directly
• Exposure to AI/IDP-based mortgage automation platforms (a plus given Infrrd's product context)

Looking forward to speaking with you!

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