Manager - Travel

WSP in India; Dadri; Hybrid; INR 6,00,000 - 8,00,000; Full time

Job summary

A leading global consulting firm is seeking a Travel Support Manager to ensure efficient travel operations for stakeholders in the Middle East. The role involves managing travel arrangements, cultivating travel partner relationships, and providing exceptional customer service. Candidates should have a bachelor's degree and prior experience in travel operations, along with excellent communication skills. This is a full-time hybrid position based in Noida.

Qualifications

• Prior experience as a travel consultant or in overseeing travel operations.
• Excellent communication and interpersonal skills.
• Ability to thrive under pressure and meet deadlines.

Responsibilities

• Manage end-to-end travel arrangements for Middle East employees.
• Cultivate relationships with travel partners.
• Provide recommendations and assist with travel-related issues.

Skills

Customer service mindset

Problem solving

Attention to detail

Communication skills

Organization

Education

Bachelor's degree in a relevant field

Tools

Travel booking platforms

Microsoft Office

Job description

Job Description

Under the general direction of the Head of Administration – ICRC Middle East, this role plays a crucial part in ensuring the efficient daily operations of the travel support team based in Noida. You will be an integral part of the team in maintaining high service standards for seamless travel experiences for stakeholders in the Middle East. Responsibilities include independently managing end-to-end travel arrangements, cultivating relationships with travel partners, and providing operational support as needed by the team.

This is a full-time hybrid role as a Travel Support Manager. You will oversee and coordinate travel logistics for Middle East employees, encompassing flight bookings, accommodations, and transportation. Additionally, you will offer recommendations and assist with resolving travel-related issues while ensuring adherence to company travel policies and standards. Attention to detail, exceptional customer service, and strong communication skills are critical for success in this role.

Responsibilities

• Attitude: Positive attitude with a strong customer service mindset. Willingness to go above and beyond to meet stakeholder needs.
• Problem solving: Identify issues and offer creative solutions to address challenges, aiming for first-contact resolution.
• Customer engagement: Proactively engage with stakeholders to understand their needs and provide timely assistance and solutions.
• Proactivity: Anticipating needs of the travellers and displaying a strong service orientation.
• Relationship Building: Proactively fostering relationships internally and with travel and hotel partners.
• Adaptability: Thriving in a dynamic environment while adhering to guidelines and enhancing business practices.
• Autonomy: Demonstrating good judgment, prioritizing tasks, and making independent decisions when necessary.
• Confidentiality: Handling sensitive situations with discretion and tact.
• Accuracy: Maintaining meticulous attention to detail for end-to-end travel bookings.
• Organization: Implementing clear systems to ensure timely task completion.
• Innovation: Introducing creative approaches to workflow.
• Change Management: Successfully navigating complex reporting structures and adapting to change.
• Team Leadership: Building and nurturing a high-performing team focused on world-class customer service.

Qualifications

• Bachelor's degree in a relevant field preferred.
• Prior experience as a travel consultant or in a similar role overseeing travel operations.
• Proficiency in travel booking platforms and systems.
• Knowledge of domestic and international travel regulations.
• Excellent communication and interpersonal skills.
• Strong attention to detail and organizational abilities.
• Ability to thrive under pressure and meet deadlines.
• Proficiency in Microsoft Office and travel-related software.
• Ability to assist in developing and enhancing policies and programs for corporate travel.