Manager - Technology

Vodafone Idea Limited; Indore District; On-site; INR 1,100,000 - 2,000,000; Full time

Job summary

Vodafone Idea Limited in Indore is seeking a Service Delivery Manager – Service Delivery Lead to oversee end-to-end service delivery within the circle, ensuring customer requirements are met and operations comply with RFS timelines.

The role requires 5-10 years in telecom service delivery, hands-on with data networking platforms, and vendor governance; BE in E&C/Telecommunication; PM and CCNP certifications preferred.

Qualifications

• 5-10 years of experience in service delivery of data communications, telecom and networking.
• Demonstrable experience in a telecom service delivery function.
• Experience with data networking platforms and enterprise products & services.
• Vendor governance and resource utilization.

Responsibilities

• Compliance to end-to-end service delivery processes and procedures for driving service delivery as per committed RFS timelines.
• Adherence to project management practices of cost, time and quality with effective communication.
• Engage with cross-functional team to enhance order-to-delivery and accelerate revenue realization.
• Manage customer interactions in delivery circle and follow escalation processes for customer issues.
• Govern partners and field teams to ensure service delivery meets quality benchmarks and improves customer experience.
• Compliance to SLA and KPI-driven execution in the field to provide best-in-class customer experience.

Skills

Service delivery

Telecom

Networking

Vendor governance

Education

BE in Electronics & Communication/ Telecommunication

Tools

CCNP

PM Certification

Job description

Job Description:

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

Were proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.

VILs goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees.

VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

VIL is an equal opportunity employer committed to diversifying its workforce.

Service Delivery Manager – Service delivery Lead

Job Level/ Designation : M1

Function / Department : Technology

Location : Indore

Job Purpose : The role will be responsible for execution and Compliance of the service delivery within circle to fulfil the Vi deliverable as per the Customer / business requirements.

Key Result Areas/Accountabilities

• Compliance to end to end service delivery processes & procedures for driving Service Delivery as per committed RFS timelines to the customers.
• Adherence to project management practices of Cost, Time and Quality with effective communication compliance in line with Vodafone values.
• Engage with cross functional team to enhance Order to Delivery conversion to support business and accelerate the revenue realisation.
• Manage Customer interactions in delivery circle and follow escalation process for to address customer related issues.
• Govern partner and field team to ensure service delivery is completed as perquality and raise the benchmark continuously to improve customer experience.
• Compliance to SLA and KPI driven execution in the field to provide best in class customer experience for Business team on Service Delivery Domain.

Core Competencies, Knowledge, Experience

• 5 - 10 years’ experience in Service delivery of Data Communications, Telecom and networking.
• Demonstrable experience of working in a Telecom Service delivery function
• Experience with Data Networking platforms and Enterprise products & services
• Vendor governance /resource utilization

Must have technical / professional qualifications

• BE in Electronics & Communication/ Telecommunication
• Good stakeholder-management skills to interface with customer and partners
• Effective communication and inter-personal skills
• Proactive in approach with positive attitude
• Balanced in handling emergencies
• Must have Project Management certification and CCNP certification

Vodafone Idea Limited(formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership