Manager, Systems Reliability Engineering (MGMT)

Levi Strauss & Co.; Bengaluru; On-site; INR 3,500,000 - 6,000,000; Full time

Job summary

Levi Strauss & Co. in Bengaluru, India is seeking a senior reliability operations leader to guide a team responsible for global distribution and logistics platforms.

You will own service performance, incident response, and continuous improvement initiatives across WMS/TMS and related systems. The role requires 7+ years in technology operations, strong leadership, and experience with SAP integrations, BI tools, and observability platforms to ensure production readiness and scalable service

Qualifications

• 7+ years in technology operations, application reliability, or supply chain tech environments.
• Experience leading teams and managing operational outcomes for critical systems.
• Experience with incident, problem, change, release, and knowledge management in complex environments.

Responsibilities

• Lead, coach, and develop a team of reliability engineers and support professionals.
• Own service performance, KPIs, SLA achievement, and incident response.
• Drive incident/problem/change/release/knowledge management processes.
• Collaborate with operations, engineering, cybersecurity, and vendors to ensure reliable operations.

Skills

Team leadership

Incident management

Service management

SAP integrations

Power BI

Tableau

SQL Server

Oracle

Microsoft Azure

Warehouse systems

Tools

SAP

Power BI

Tableau

Job description

Calling all originals: At Levi Strauss & Co., you can be yourself — and be part of something bigger. We're a company of people who like to forge our own path and leave the world better than we found it. Who believe that what makes us different makes us stronger. So add your voice. Make an impact. Find your fit — and your future.

Introduction

As part of the Distribution & Logistics IT team, you will lead a team responsible for the reliability and operational performance of the technology platforms that support global warehouse, transportation, labor, workforce, integration, and reporting operations. You will partner with engineering, operations, vendors, and business leaders to drive service excellence, strengthen operational discipline, and continuously improve the stability and scalability of critical supply chain systems.

About the Job

Lead, coach, and develop a team of reliability engineers and support professionals responsible for business-critical Distribution & Logistics platforms. Own service performance, operational KPIs, SLA achievement, incident response effectiveness, and continuous improvement initiatives across assigned systems or regions. Drive disciplined execution of incident, problem, change, release, knowledge, and service transition management processes. Partner with operations, engineering, cybersecurity, infrastructure teams, vendors, and third-party logistics providers to ensure reliable and efficient business operations. Use operational metrics, service trends, and AI-enabled insights to reduce incident recurrence, improve support effectiveness, and strengthen production readiness.

About You

7+ years of experience in technology operations, application reliability, service management, enterprise application support, or supply chain technology environments. Experience leading teams and managing operational outcomes, including service performance, vendor relationships, and support delivery for business-critical systems. Strong knowledge of incident, problem, change, release, and knowledge management practices within a complex technology environment. Experience using operational metrics, dashboards, service reviews, and trend analysis to improve reliability, efficiency, and customer outcomes. Experience managing teams or support models for Warehouse Management Systems (WMS), Transportation Management Systems (TMS), Warehouse Control Systems (WCS), Labor Management Systems (LMS), Workforce Management Systems (WFM), middleware, SAP integrations, reporting, or observability platforms. Experience with Manhattan, Centiro, MuleSoft, Talend, SAP, ServiceNow, Microsoft Power BI, Tableau, SQL Server, Oracle, Snowflake, Microsoft Azure, warehouse automation, or high-volume global distribution center operations. Experience with peak-season readiness, major incident governance, operational command centers, disaster recovery, business continuity, vendor governance, third-party logistics (3PL) transitions, or global support operating models. Experience supporting warehouse, transportation, logistics, or enterprise platforms, with the ability to balance business priorities, operational risk, and service quality.

LOCATION Bengaluru, India

FULL TIME/PART TIME Full time

Our common thread: We're originals. From day one, we've been doing it our way — creating our own drumbeat and building something that's different from the rest. That's why we're looking for people who are excited about finding their career fit and transforming the future. Because at Levi Strauss & Co., you can do what you love while staying true to who you are.