Lead Engineer – Observability Engineering

Levi Strauss & Co.; Bengaluru; On-site; INR 3,000,000 - 5,500,000; Full time

Benefits offered by this job

Health check-up

Generous leave plan

Mental well-being support

Product discounts

Job summary

Levi Strauss & Co. is seeking an experienced Observability Engineer in Bengaluru to design, build, and maintain end-to-end observability across metrics, logs, traces, and RUM.

You will enable intelligent anomaly detection, automated root cause analysis, and self-healing workflows within CI/CD and GitOps pipelines, ensuring reliability and faster developer velocity. The role requires collaboration with platform and product teams, mentoring engineers, and maturing governance around observability

Qualifications

• 9+ years of IT experience focused on Observability and monitoring.
• 5+ years with New Relic in GCP, Azure & AWS.
• Experience with Datadog, Dynatrace, Grafana, Prometheus.
• Strong understanding of Metrics, Events, Logs, and Traces.
• Background in distributed systems and microservices.
• Kubernetes, EKS, Docker, service mesh.
• CI/CD and DevSecOps practices integration.
• Excellent communication and leadership.

Responsibilities

• Lead observability architecture across hybrid-cloud environments.
• Mentor teams on observability best practices and governance.
• Collaborate with platform and application teams to translate needs into solutions.

Skills

Observability

Monitoring

Distributed systems

Kubernetes

CI/CD

DevSecOps

Leadership

Communication

Education

Bachelor's degree in computer science

Master’s degree preferred

Tools

New Relic

Datadog

Dynatrace

Grafana

Prometheus

Kubernetes

EKS

Docker

Job description

Job Location: Bengaluru, India Calling all originals: At Levi Strauss & Co., you can be yourself — and be part of something bigger. We’re a company of people who like to forge our own path and leave the world better than we found it. Who believe that what makes us different makes us stronger. So add your voice. Make an impact. Find your fit — and your future. You will be part of the Observability Engineering Team within the Levi’s Shared Platform & Services Technology Organization—a group committed to delivering end-to-end visibility, actionable insights, and operational excellence across our digital ecosystem. The team’s mission is to empower engineering squads with the data, dashboards, and analytics they need to detect, diagnose, and resolve issues faster—ultimately improving reliability, performance, and customer experience.

About the Job

Design, build, and maintain end-to-end observability solutions covering metrics, logs, traces, synthetic monitoring, real user monitoring (RUM), and business telemetry using New Relic and modern cloud-native monitoring services. Develop and implement instrumentation of Observability standards for microservices, APIs, front-end, and legacy systems, ensuring consistent visibility across hybrid-cloud environments. Leverage AI driven observability capabilities within New Relic and modern AIOps platforms to enable intelligent anomaly detection, predictive alerting, automated root cause analysis, noise reduction, and self-healing workflows, improving incident response efficiency and accelerating developer productivity. Integrate observability into CI/CD and GitOps workflows, enabling automated monitoring, alerting, and feedback loops throughout the software delivery pipeline. Lead cross-functional collaboration with platform, Developer Velocity and application teams to establish scalable monitoring architectures and operational excellence practices. Evaluate, select, and implement next-generation observability tools and frameworks aligned with enterprise architecture, security, and scalability goals. Mentor and guide engineering teams on observability best practices, fostering a data-driven, performance-oriented culture across the technology organization. Establish and advance observability governance and maturity models, ensuring compliance with SLAs. Partner with technology and business leadership to translate observability insights into actionable improvements driving product quality, developer velocity, and operational efficiency.

About You

• 9+ years of total IT industry experience with a strong focus on Observability and monitoring solutions.
• 5+ years of solid hands‑on experience in administrating, managing and integrating the New Relic Solutions in GCP, Azure & AWS Cloud.
• Experience in managing Observability Solutions like Datadog, Dynatrace, Grafana, Prometheus, etc.
• Deep understanding of the “Four pillars” of Observability—Metrics, Events, Logs, and Traces—and how they interconnect to drive reliability and performance insights.
• Strong background in distributed systems, microservices, and containerized applications (Kubernetes, EKS, Docker, service mesh architectures).
• Knowledge of automation, CI/CD, and DevSecOps practices in integrating observability into modern delivery pipelines.
• Excellent communication, collaboration & leadership skills with the ability to translate business observability needs into technical solutions.
• Strong troubleshooting, analytical and problem‑solving abilities.
• Understanding of SDLC, Agile Practices & ITIL Frameworks.
• Technical Certifications highly preferred: New Relic Certified Reliability Engineer, New Relic verified Foundation, New Relic Certified Performance Engineer.
• Required: Bachelor’s degree in computer science or equivalent; master’s degree preferred.

Benefits

• Complimentary preventive health check-up for you & your spouse OPD coverage
• Best in class leave plan including paternity & family care leaves
• Counselling sessions to prioritize mental well‑being
• Exclusive discount vouchers on Levi’s products

We are an Equal Opportunity Employer committed to empowering individuals from all walks of life to achieve their professional goals with us, regardless of race, religion, gender, gender identity, pregnancy, disability, sexual orientation, age, national origin, citizenship status, or genetic information. We actively seek and encourage applications from diverse candidates, including those with disabilities, and offer accommodations throughout the selection process upon request. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

Location & Hours

LOCATION Bengaluru, India FULL TIME/PART TIME Full time