Manager, Systems Engineering Application/Production Support At Fiserv, Inc.- Pune-fiserv Ce Pvt[...]

fiserv ce pvt ltd; Pune District; On-site; INR 15,00,000 - 20,00,000; Full time

Job summary

A global fintech leader is seeking a Manager, Systems Engineering in Pune, India. The role involves leading a Production Support team, ensuring the deployment and maintenance of critical applications. The ideal candidate has strong skills in Unix, production support, and people management with 10-14 years of experience. This full-time position offers a vibrant work environment.

Qualifications

• 10-14 years of experience in a relevant field.
• Good understanding of ITIL concepts; ITIL certification preferable.
• Experience in production support in a 24x7 uptime environment.

Responsibilities

• Lead a multidisciplinary Production Support team.
• Accountable for deployment, monitoring, and troubleshooting.
• Motivate team and make recommendations for long-term resolutions.

Skills

Unix Shell Scripting

Production Support

Apache Tomcat

Monitoring Experience

People Management experience

Tools

SQL

MySQL

Oracle

MongoDB

MariaDB

Splunk

Dynatrace

Job description

Manager, Systems Engineering (Application/Production Support) at Fiserv, Inc.

Requisition ID: R-10373367
Date posted: 10/10/2025
End Date: 10/25/2025
City: Pune
State/Region: Maharashtra
Country: India
Location Type: Onsite

Calling all innovators—find your future at Fiserv.

Were Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, were involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Manager, Systems Engineering (Application/Production Support)

Detailed

Production Support Manager
Experience: 10-14 Years
Work Location: Pune

Mandatory Skills

Unix Shell Scripting, Production Support, Apache Tomcat, Monitoring Experience (Dynatrace or Splunk), People Management experience

Roles & Responsibilities

• In collaboration, lead a multidisciplinary Production Support team, and be accountable for the deployment, monitoring, troubleshooting, automating and maintenance of critical enterprise application platforms in production.
• People management
• Strong leadership skills
• Stakeholder management
• Self-driven and motivated
• Motivate team to perform better
• Makes recommendations for long-term resolution of problems across platform.

ITIL

• Good understanding of ITIL concepts. ITIL certification is preferable.
• Experience in working on service delivery process including Incident Management, Problem Management and Change Management.
• Good understanding of Capacity Management and basic understanding of Release Management.

Technical Skills

• Solid experience in production support in a 24x7 uptime environment, including automation experience in Unix and Windows environments.
• Strong understanding of operating systems like RedHat Linux, AIX, Solaris, SUSE Linux, Windows etc.
• Understanding of schedulers like UNIX crontab, Control-M, Autosys, Windows Task Scheduler, etc.
• Strong working knowledge of one or more of SQL, MySQL, Oracle, MongoDB, MariaDB databases.
• Knowledge of Apache, Tomcat, FTP, SFTP, SAMBA, NFS, BootFS is preferable.
• Good understanding of certificate renewals/installation and certificate management tools (e.g. Venafi).
• Hands-on scripting using shell, Perl, PowerShell, Python for automation.
• Experience with log parsing technologies like Splunk, etc.
• Experience with tools like Dynatrace, etc.
• Basic knowledge of PCF, Kubernetes.
• 10 years total engineering, production support and management experience.

Additional Responsibilities

• Involve in various initiatives for application enhancements/to permanently fix issues reported by downstream or end users.
• Strong on ITIL skills.
• Recommend strategies for process and monitoring improvement.
• Lead deep dive application reviews and provide feedback to enhance the quality of application code artifacts.
• Work on reduction of MTTRs, improving MTTA, Incident reduction.
• Strong understanding of end-to-end application support process and escalation procedures; should be conversant with all support tools used to provide effective support in service operation.
• Understanding of MTTR (Mean Time To Resolve), MTTA (Mean Time To Acknowledge); experience in creation of regular status reports.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name.
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our Commitment to Diversity and Inclusion

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

Note to Agencies

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning About Fake Job Posts

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

• Job Function: IT Software : Software Products & Services
• Industry: Technology (IT, Telecom, Dot Com etc) (Other Technology Services)