Manager - Software Quality Assurance

IQVIA; Ernakulam; On-site; INR 2,400,000 - 4,200,000; Full time

Job summary

IQVIA is seeking a Manager of Software QA to lead the PASS technology QA for global patient access programs. You will drive QA strategy, test execution, automation adoption, and release quality across multiple teams and modules, ensuring scalable, compliant software solutions for claims processing and auditing systems.

You will collaborate with Product Owners, Developers and Business SMEs, mentor QA engineers, manage distributed teams, and implement risk-based testing with strong analytics and

Qualifications

• Bachelor's degree in Computer Science or related field or equivalent experience.
• 8 to 12+ years QA experience and 2 to 5+ years leading QA teams.
• Experience managing distributed teams.
• Experience working with clients and business stakeholders.
• Proven experience testing enterprise applications in an Agile environment; Healthcare/Life Sciences/Patient Services domain preferred.
• ISTQB, Agile, or Scrum certifications advantageous.
• Strong experience in Manual Testing, Automation Testing, Database testing, API Testing, documentation and reviews.
• Experience with Test Automation Frameworks Selenium, Playwright or equivalent.
• Knowledge of tools/methodologies and automation frameworks.
• Familiar with Jira, Confluence, GIT, Spira, TestRail.

Responsibilities

• Analyzes business and functional requirements for completeness; derives valid test cases.
• Ensures information systems meet minimum standards and end-user requirements.
• Defines master test plans and overall testing strategy for a project.
• Executes test scripts; validates test scenarios, defects, and resolutions.
• Analyzes test results; reviews plans and documentation.
• Provides risk assessment throughout test cycles and creates lessons learned.
• Reads, analyzes, and interprets project requirements and technical designs.
• Writes test plans for application functionality and software systems.
• Presents information to management, customers, or other technical personnel.
• Drives defect management, root cause analysis, and quality metrics reporting.
• Collaborates with Product Owners, Business Analysts, Developers, and SMEs to validate requirements.

Skills

QA leadership

Test strategy

Automation testing

Manual testing

API testing

Selenium

Playwright

SQL Server

Agile

Team management

Client interaction

Education

Bachelor's Degree in Computer Science or related field

Tools

Jira

Confluence

GIT

Spira

TestRail

Selenium

Playwright

SQL Server

Job description

Job Summary

The Manager Software QA supports the Affordability team within IQVIA’s Patient Access & Support Services (PASS) group. This role contributes to the quality and reliability of software solutions that support claims processing, auditing systems, and lifecycle programs across global QA business units. The position emphasizes strong analytical thinking, attention to detail, and collaboration with cross‑functional stakeholders to ensure high-quality deliverables.

Job Overview

Lead the Quality Assurance function for PASS technology solutions, ensuring delivery of high-quality, compliant, and scalable applications supporting patient support programs. Responsible for QA strategy, test execution, automation adoption, release quality, and team leadership across functional, regression, integration, and UAT testing activities.

Key Responsibilities

• Analyzes business and functional requirements for completeness; derives valid test cases.
• Carries out procedures to ensure that all information systems products and services meet minimum organization standards and end-user requirements.
• Defines master test plans to document overall testing strategy for a project.
• Executes test scripts to test software, documenting validation of test scenarios, defects, and resolution.
• Analyzes test results; reviews test plans and supporting execution documentation as required.
• Provides risk assessment throughout test cycles and create lessons learned summary upon completion of project.
• Reads, analyzes, and interprets project requirement and technical design documents.
• Writes test plans for application functionality and software systems using a prescribed style and format.
• Effectively presents information in both written and verbal form to management, customers (internal only), or other technical personnel.
• Drive defect management, root cause analysis, and quality metrics reporting.
• Collaborate with Product Owners, Business Analysts, Developers, and Business SMEs to validate requirements and acceptance criteria undefined.

Qualifications

• Bachelor's Degree Computer Science, a related field, or equivalent experience.
• 8 to 12+ years of overall QA experience, 2 to 5+ years leading QA teams.
• Experience managing distributed teams.
• Experience working directly with clients and business stakeholders.
• Proven experience managing enterprise application testing in an Agile environment. Healthcare, Life Sciences, or Patient Services domain experience preferred.
• ISTQB, Agile, or Scrum certifications are advantageous.
• Good experience in Manual Testing, Automation Testing, Data base testing, API Testing documentation and reviews.
• Experience on Test Automation Frameworks (Selenium, Playwright or equivalent) Should have experience in preparing testcases, test result documentation and test report.
• Knowledge on the tools/methodologies and automation frameworks.
• Tools familiarity Jira, Confluence, GIT, Spira, TestRail etc.
• Good experience in Selenium Python, SQL Server and good to have API testing Should have flexibility to work with continuous changes and adaptable Experience in Agile methodology.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide.

Learn more at https://jobs.iqvia.com

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.