Manager- Service Training

Mahindra And Mahindra Ltd.; Chakan; On-site; INR 700,000 - 900,000; Full time

Job summary

Mahindra & Mahindra Ltd. seeks a dynamic capability builder to design and implement training programs for field sales, dealer teams, and customer care across M & HCV/LCV products. The role leads a trainers' team, develops training rigs and equipment, and plans quarterly programs at STC and regional centers within budget.

The role emphasizes gap analysis, skill matrices, and pre/post assessments to ensure continuous improvement of field team skills and service quality.

Qualifications

• Diploma or degree in engineering with mechanical/automobile specialization.
• Experience in capability building for field and dealer sales teams.
• Proven ability to develop training plans and budgets.

Responsibilities

• Develop competency gap analysis for customer care and dealer teams.
• Plan quarterly trainings at STC and regional centers.
• Manage trainers and training rigs/equipment within budget.
• Create skill matrices and track upgrades; include pre/post tests.
• Coordinate training with PST and PDT teams and maintain infra.
• Oversee mobile service training vehicles and route planning.
• Deliver customer and driver trainings for all products quarterly.
• Maintain MIS and monthly training center reports.

Skills

Training program design

Gap analysis

Budget planning

Team leadership

MIS reporting

Curriculum development

Education

Diploma in Engineering

Bachelor of Engineering

Mechanical

Automobile

Tools

Training rigs

A/V equipment

Job description

Capability building of Field sales and dealer sales employees across M and HCV and LCV business. Develop the process for technical competency gap analysis both for the Customer care team and the Dealer team plan trainings at the STC and the Regional training centers on a quarterly basis. Develop and manage the team of trainers with development of Training rigs, tools and other equipment on need basis in line with the budget plan. Develop a long term and short term plan for addressing the skill gaps and plan the calendar for the year accordingly . Develop skill matrix based on gap analysis and tracking for ensuring skill upgradation also do ensure that every course is followed by both pretest and post test feedbacks to improve the quality of training and the skills of the field team. Develop the technical trainings based on the need in coordination with PST and PDT . Responsible for building and maintaining training infrastructure with clear focus on Budget planning . Develop and maintain the Mobile service training vehicles and manage the routes by identifying the skill enhancement requirements both at the Dealership and the ASCs . Develop a plan for both Customer trainings for MKA and the Driver trainings for both MKA and retail across all the products and deliver . Develop the training for both the call center team and the IMAXX team and ensure that the same is delivered quarterly . Budget management for the complete Customer Care team . MIS development and monthly reporting of the same which should be inclusive of all the regional training centers

Education Qualification

Diploma in Engineering; Bachelor of Engineering; Bachelor of Engineering in Mechanical; Bachelor of Engineering in Automobile; Diploma in Engineering in Mechanical; Diploma in Engineering in Automobile