Manager - Service

Shimnit Utsch India; Mumbai; On-site; INR 600,000 - 900,000; Full time

Job summary

The Service Manager at Shimnit Utsch India will oversee field service complaints, ensuring timely resolution and high customer satisfaction. You will coordinate with QA, production, and vendors, generate CAPA reports, and monitor service performance across OEMs and end customers.

The role requires a Diploma/Degree in Mechanical or Electrical Engineering, 3–5 years of service coordination experience, and willingness to travel occasionally for audits or major field issues.

Qualifications

• Diploma or Degree in Mechanical/Electrical Engineering.
• 3–5 years experience in service coordination or after-sales support (automotive/fire safety preferred).
• Experience with OEM field service interactions is a plus.

Responsibilities

• Manage and coordinate all field service complaints to ensure timely resolution.
• Maintain high levels of customer satisfaction and after-sales support.
• Generate CAPA reports and monitor service performance across OEMs and customers.
• Collaborate with QA, production, engineering and vendors as needed.

Skills

Electrical systems

Mechanical systems

Communication

Coordination

Multitasking

Analytical skills

CAPA reporting

MS Excel

MS Word

Complaint management tools

Documentation

Customer-oriented

Travel readiness

Education

Diploma or Degree in Mechanical/Electrical Engineering

Tools

MS Excel

MS Word

Complaint management tools

Job description

The Service Manager will be responsible for managing and coordinating all field service complaints, ensuring timely resolution, and maintaining high levels of customer satisfaction. The role involves close coordination with internal teams, generating CAPA reports, monitoring service performance, and ensuring smooth after-sales support for our FDAS/FDSS and FPS systems across OEMs and end customers.

REQUIRED KNOWLEDGE, SKILL ABILITIES

• Strong understanding of electrical/mechanical systems (preferably fire suppression or automotive domain).
• Excellent communication and coordination skills.
• Ability to multitask, prioritize, and manage pressure from OEMs/customers.
• Good analytical skills for RCA and CAPA preparation.
• Proficiency in MS Excel, MS Word, and complaint management tools.
• Strong documentation and reporting skills.
• Willingness to travel occasionally for audits or major field issues.
• Ability to work closely with cross-functional teams (QA, production, engineering, vendors).
• Professional attitude, ownership mindset, and customer-centric approach.
• Willingness to travel occasionally for audits or major field issues.

EDUCATION AND EXPERIENCE

• Diploma or Degree in Mechanical/Electrical Engineering.
• 3-5 years experience in service coordination or after-sales support (automotive/fire safety preferred).
• Experience with OEM field service interactions is a plus.