Manager - RPA

Tesco; Bengaluru; On-site; INR 12,00,000 - 18,00,000; Full time

Job summary

An established industry player is seeking a dynamic RPA Delivery and Operations Manager to oversee the end-to-end delivery and operations of Robotic Process Automation solutions. This role emphasizes governance, infrastructure management, and operational excellence, ensuring seamless deployments while meeting technical and business expectations. The ideal candidate will have extensive experience in RPA tools and cloud platforms, alongside strong leadership and problem-solving skills. Join a forward-thinking team dedicated to innovation and excellence in delivering value across markets.

Benefits

30 days of leave

Performance Bonus

Health Insurance

Mental Health Support

Financial Coaching

Physical Wellbeing Facilities

Save As You Earn (SAYE) program

Qualifications

• 7+ years of experience in RPA delivery and IT operations.
• Hands-on experience with RPA tools and cloud platforms.

Responsibilities

• Lead end-to-end delivery lifecycle of RPA solutions.
• Ensure quality assurance and high availability of RPA solutions.

Skills

RPA Delivery

Governance Best Practices

Cloud Platforms (AWS, Azure, GCP)

Problem-Solving Skills

Leadership Skills

Communication Skills

Education

Bachelor's/Master's degree in Computer Science

Tools

UiPath

Automation Anywhere

Blue Prism

Power Automate

Job description

About the role

The RPA Delivery and Operations Manager is responsible for overseeing the end-to-end delivery, maintenance, and operations of Robotic Process Automation (RPA) solutions. This role focuses on infrastructure, platform stability, governance, and operational excellence, ensuring seamless RPA deployments while managing technical and business expectations.

You will be responsible for

1. RPA Delivery & Governance
   • Lead the end-to-end delivery lifecycle of RPA solutions, from design, development, deployment, and support.
   • Define and enforce RPA governance best practices, including coding standards, security, and compliance.
   • Collaborate with business teams, developers, and infrastructure teams to align RPA solutions with enterprise IT strategy.
   • Ensure quality assurance, scalability, and high availability of RPA solutions.
2. Infrastructure & Platform Management
   • Oversee the RPA infrastructure setup, including on-premise, cloud, and hybrid environments.
   • Manage RPA platform architecture, ensuring high availability, performance, and security.
   • Work closely with IT teams to maintain and optimize virtual machines (VMs), servers, databases, and cloud resources supporting RPA bots.
   • Ensure patching, upgrades, and disaster recovery plans for RPA platforms (e.g., UiPath, Automation Anywhere, Blue Prism).
3. Operations & Support
   • Monitor and maintain RPA bot performance, ensuring minimal downtime and quick issue resolution.
   • Implement incident management, root cause analysis, and continuous improvement strategies.
   • Establish and oversee 24/7 bot monitoring, alerts, and automated health checks.
   • Work on scalability planning for infrastructure and manage license utilization.
4. Security & Compliance
   • Ensure data security, access controls, and compliance with regulatory standards like GDPR, HIPAA, etc.
   • Implement role-based access controls (RBAC) and encryption mechanisms for RPA systems.
   • Collaborate with cybersecurity teams to perform risk assessments and vulnerability management.
5. Stakeholder & Vendor Management
   • Work closely with business units, IT teams, and automation CoE to align RPA objectives with business goals.
   • Manage relationships with RPA vendors, third-party service providers, and consultants.
   • Evaluate and recommend new RPA tools, platforms, and cloud migration strategies.

You will need

• Bachelor's/Master's degree in Computer Science, Information Technology, or related field.
• 7+ years of experience in RPA delivery, infrastructure, or IT operations.
• Hands-on experience with RPA tools (UiPath, Automation Anywhere, Blue Prism, or Power Automate).
• Strong knowledge of cloud platforms (AWS, Azure, GCP) and on-premise infrastructure.
• Experience in CI/CD pipelines, DevOps, and automation frameworks.
• Familiarity with ITIL framework, service management, and incident resolution processes.
• Strong problem-solving, leadership, and communication skills.

Whats in it for you

At Tesco, we are committed to providing the best for you. As a result, our colleagues enjoy a unique, differentiated, market-competitive reward package, based on current industry practices, for all the work they put into serving our customers, communities, and planet a little better every day.

Our Tesco Rewards framework consists of pillars - Fixed Pay, Incentives, and Benefits. Total Rewards offered at Tesco are determined by four principles - simple, fair, competitive, and sustainable.

Salary - Your fixed pay is the guaranteed pay as per your contract of employment.

Performance Bonus - Opportunity to earn additional compensation bonus based on performance, paid annually.

Leave & Time-off - Colleagues are entitled to 30 days of leave (18 days of Earned Leave, 12 days of Casual/Sick Leave) and 10 national and festival holidays, as per the company's policy.

Making Retirement Tension-Free Salary - In addition to Statutory retirement benefits, Tesco enables colleagues to participate in voluntary programmes like NPS and VPF.

Health is Wealth - Tesco promotes programmes that support a culture of health and wellness including insurance for colleagues and their family. Our medical insurance provides coverage for dependents including parents or in-laws.

Mental Wellbeing - We offer mental health support through self-help tools, community groups, ally networks, face-to-face counselling, and more for both colleagues and dependents.

Financial Wellbeing - Through our financial literacy partner, we offer one-to-one financial coaching at discounted rates, as well as salary advances on earned wages upon request.

Save As You Earn (SAYE) - Our SAYE programme allows colleagues to transition from being employees to Tesco shareholders through a structured 3-year savings plan.

Physical Wellbeing - Our green campus promotes physical wellbeing with facilities that include a cricket pitch, football field, badminton and volleyball courts, along with indoor games, encouraging a healthier lifestyle.

About Us

Tesco in Bengaluru is a multi-disciplinary team serving our customers, communities, and planet a little better every day across markets. Our goal is to create a sustainable competitive advantage for Tesco by standardising processes, delivering cost savings, enabling agility through technological solutions, and empowering our colleagues to do even more for our customers.

With cross-functional expertise, a wide network of teams, and strong governance, we reduce complexity, thereby offering high-quality services for our customers.

Tesco in Bengaluru, established in 2004 to enable standardisation and build centralised capabilities and competencies, makes the experience better for our millions of customers worldwide and simpler for over 3,30,000 colleagues.

Tesco Business Solutions:

Established in 2017, Tesco Business Solutions (TBS) has evolved from a single entity traditional shared services in Bengaluru, India (from 2004) to a global, purpose-driven solutions-focused organisation. TBS is committed to driving scale at speed and delivering value to the Tesco Group through the power of decision science. With over 4,400 highly skilled colleagues globally, TBS supports markets and business units across four locations in the UK, India, Hungary, and the Republic of Ireland. The organisation underpins everything that the Tesco Group does, bringing innovation, a solutions mindset, and agility to its operations and support functions, building winning partnerships across the business. TBS's focus is on adding value and creating impactful outcomes that shape the future of the business. TBS creates a sustainable competitive advantage for the Tesco Group by becoming the partner of choice for talent, transformation, and value creation.