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A global financial services company is seeking an experienced Service Delivery Leader to manage incentive servicing operations. The ideal candidate will lead a team, oversee daily operations, and collaborate with various business partners. Candidates should have significant experience in servicing and sales incentive operations, strong analytical abilities, and a proven track record in leadership. The role offers a competitive salary with comprehensive benefits including flexible working arrangements.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdue with accounts that have a high exposure.
This role provides an outstanding opportunity for an individual looking to build their knowledge in Global Services Group and Travel and Lifestyle Services Group. Specifically, the position will be responsible for leading a portion of GSG & TLS Incentives Servicing for incentive eligible colleagues. This exciting role will be part of the team owning the P4P Incentive servicing process for TLS at American Express. This position requires extensive interaction with Business, HR, Performance teams and Technology. The person needs to have a sound eye for business, analytical skills and social skills. Person should be able to lead and support the various initiatives which would involve working with multiple business partners. Person should be highly detail-oriented and adept at problem solving. They must possess excellent collaboration skills. The core responsibilities of the individual will include, but not be limited to the following:
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.