Manager – Revenue Operations & Digital Transformation

Jiostar; Mumbai; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

JioStar is seeking a Manager - Revenue Operations & Digital Transformation to lead the transformation of Revenue Operations, the Zoho ecosystem, automation, and AI capabilities. The role owns CRM, Creator and Analytics apps, driving simplification, scalability, data quality, and user experience.

You will build AI Agents, GenAI and intelligent automation use cases, partner with business teams to convert pain points into tech-led solutions, and integrate Zoho with other enterprise systems for a

Qualifications

• 4-7 years of experience in Business Systems, Revenue Operations or related fields.
• Hands-on experience with Zoho CRM/Zoho Creator and related ecosystems.
• Strong understanding of CRM architecture, workflows, APIs and integrations.

Responsibilities

• Own and continuously improve the Zoho CRM/Creator ecosystem for scalability and data quality.
• Redesign CRM architecture, forms, workflows, modules and integrations as needed.
• Build automation, APIs, and AI-driven solutions to reduce manual work.
• Develop AI Agents and GenAI use cases to boost productivity and automate processes.
• Partner with business teams to translate pain points into tech solutions.
• Drive cross-ecosystem integration to create a connected operating environment.
• Develop dashboards and data solutions to improve visibility and decision-making.
• Evaluate new Zoho features and other technologies for continuous improvement.

Skills

Revenue Operations

Digital Transformation

Automation

CRM

APIs

Stakeholder management

Tools

Zoho CRM

Zoho Creator

Deluge

SQL

Python

JavaScript

Job description

Manager - Revenue Operations & Digital Transformation Role Overview

We are looking for a Manager - Revenue Operations & Business Systems to drive the transformation and continuous improvement of our Revenue Operations, Zoho ecosystem, automation, and AI capabilities. The role will own the simplification, optimization, and scalability of CRM, Creator and Analytics applications, while identifying opportunities to automate processes, build AI-powered solutions, and improve the overall technology landscape supporting Revenue Operations.

Key Responsibilities

• Own and continuously improve the Zoho CRM, Creator and related ecosystem, with a focus on simplification, scalability, data quality, and user experience.
• Review existing CRM/Creator architecture and redesign processes, forms, workflows, modules, and integrations where required.
• Build and enhance automation, workflows, APIs, custom functions and integrations using tools such as Deluge and other technologies.
• Identify and build AI Agents, GenAI and intelligent automation use cases to eliminate manual processes and improve productivity.
• Partner with business teams to understand pain points and convert them into technology-led solutions.
• Drive integration across Zoho and other enterprise systems to create a connected and efficient operating environment.
• Develop dashboards, reports, controls and data solutions to improve Revenue Operations visibility and decision-making.
• Evaluate new Zoho and emerging technology capabilities and proactively identify opportunities for improvement.
• Work closely with stakeholders and technology teams to drive implementation, adoption and continuous improvement.

Experience & Skills

• 4-7 years of experience in Business Systems, Revenue Operations, Digital Transformation, Automation, CRM, or similar roles.
• Strong hands-on experience with Zoho CRM / Zoho Creator or comparable platforms.
• Good understanding of CRM architecture, workflows, APIs, integrations and databases.
• Hands-on coding experience in Deluge, SQL, Python, JavaScript or similar is strongly preferred.
• Experience building AI Agents, GenAI solutions, automation or intelligent workflows is a strong advantage.
• Strong problem-solving skills with the ability to simplify complex processes and systems.
• Ability to independently take a requirement from business problem → solution design → build → implementation.
• Strong stakeholder management and communication skills.
• Experience in Digital, Media, Advertising, SaaS or B2B environments is a plus.

Perched firmly at the nucleus of spellbinding content and innovative technology, JioStar is a leading global media & entertainment company that is reimagining the way audiences consume entertainment and sports. Its television network and streaming service together reach more than 750 million viewers every week, igniting the dreams and aspirations of hundreds of million people across geographies.

JioStar India Private Limited (formerly known as Star India Private Limited) is an equal opportunity employer. The company values diversity and its mission is to create a workplace where everyone can bring their authentic selves to work. The company ensures that the work environment is free from any discrimination against persons with disabilities, gender, gender identity and any other characteristics or status that is legally protected.