Manager - Retail Store Operations

Vodafone Idea Limited; Maharashtra; On-site; INR 400,000 - 700,000; Full time

Job summary

Vodafone Idea Limited in Mumbai is seeking a Store Manager to lead all store activities including customer service, sales, and revenue targets across products. You will execute promotions, manage stock, and ensure store processes and branding guidelines are followed.

The role requires Graduation and ideally an MBA, with 1–5 years of retail store and CRM experience. You will drive customer satisfaction, retention, and profitability while coaching on-roll and off-roll team members.

Qualifications

• Essential: Graduation; desirable MBA/post-graduate in business management
• Experience in retail store and customer relationship management
• Ability to achieve sales targets and manage store operations

Responsibilities

• Overall responsibility for activities at a Vodafone store including customer service, store-level sales and revenue targets across all products
• Execute marketing promotions, display and store experience schemes
• Achieve sales targets, ensure quality of acquisition, deliver revenue targets
• Manage churn, customer satisfaction and store processes, stock availability and displays
• Lead and develop store team, training and performance review

Skills

Sales targets

Customer service

Team leadership

Store operations

Education

Graduation

MBA

Job description

Key Result Areas/Accountabilities

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

We’re proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.

VIL’s goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees.

VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

VIL is an equal opportunity employer committed to diversifying its workforce.

Role

Store Manager

Band

M1

Location

Mumbai

Job Purpose

• Overall responsibility for activities at a Vodafone store spanning customer service, store-level sales and revenue targets across all products (voice – post-paid/ prepaid, data etc.)
• Execute marketing promotions, display and store experience schemes

Key Result Areas/Accountabilities

Sales

• Achieve sales target for all products at store
• Ensure and monitor quality of acquisition through the store

Revenue

• Deliver revenue targets for the store
• Increase revenue per footfall by aiding customers’ purchase decisions

ROI

• Achieve profitability (Return on investment) targets for the store
• Minimize losses from pilferage (wastage) and shrinkage (unidentified losses)

Customer Service

• Manage churn and achieve customer satisfaction for walk-in customers

Store Management

• Ensure adherence to store processes in terms of documentation and systems
• Ensure infrastructure / store upkeep
• Maintain availability of stock at the store while adhering to norms
• Ensure appropriate placement of pop-ups and product displays at store

Marketing

• Execute marketing, branding and promotion activities
• Ensure fliers/ brand POS are available at store
• Resolve channel-specific issues within specific timelines

People

• Resolve store-specific issues within specific timelines
• Keep employee-retention and motivation levels high through regular reviews and performance streamlining of both on-roll and off-roll employees
• Identify gaps in performance of immediate team and ensure training to bridge the same

Core Competencies, Knowledge, Experience

Critical Success Factors

• Continuous Learning & Empowering Talent
• Building Team Commitment
• Leads Decision Making & Delivering Results

Threshold Functional Competencies

• Products, Services and Technology Knowledge - Consumer

Differentiating Functional Competencies

• Sales Planning and Forecasting
• Solving Problems
• 1 – 5 years of experience of retail store and customer relationship management
• Revenue Target achievement and cost management

Must Have Technical / Professional Qualifications

• Essential : Graduation
• Desired : full – time post - graduation in business management/MBA

Vodafone Idea Limited

(formerly Idea Cellular Limited)

An Aditya Birla Group & Vodafone partnership