Manager - Retail Store Operations

Vodafone Idea Limited; Hyderabad; On-site; INR 500,000 - 700,000; Full time

Job summary

Vodafone Idea Limited in Hyderabad is seeking a Store Manager responsible for adherence to store processes in documentation and systems, and for maintaining stock availability while following norms.

The role focuses on increasing revenue per footfall, achieving profitability, minimizing losses, and ensuring customer satisfaction for walk-in customers; you will coach store executives and handle product displays and timely resolution of store issues.

Qualifications

• Graduate with P&L management skills.
• 2-3 years of work experience in retail.
• Store management and customer relationship management.

Responsibilities

• Monitor adherence to store processes in documentation and systems.
• Maintain stock availability while adhering to norms.
• Drive revenue per footfall by guiding customer purchase decisions.
• Achieve profitability targets for the store.
• Minimize losses from pilferage and shrinkage.
• Manage churn and ensure customer satisfaction for walk-in customers.
• Coordinate pop-ups and product displays; resolve store issues within timelines.
• Coach & train store Executives and drive retention and motivation.

Skills

Store operations

Customer relationship management

Sales optimization

Loss prevention

Team leadership

Display merchandising

Process adherence

Education

Graduate with P&L Management skills

Job description

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Responsible for adherence to store processes in terms of documentation and systems. Maintain availability of stock at the store while adhering to norms

Core Competencies, Knowledge, Experience

• Monitoring and ensure quality of acquisition through store
• Increasing revenue per footfall by aiding customers’ purchase decisions
• Achieving profitability (Return on investment) targets for the store
• Minimizing losses from pilferage (wastage) and shrinkage (unidentified losses)
• Managing churn and achieve customer satisfaction for walk-in customers
• Ensure appropriate placement of pop-ups and product displays at store and I resolve store-specific issues within specific timelines
• Coach & train Store Executives and ensure employee-retention and motivation levels are high through regular reviews and performance streamlining of both on-roll and associate employees

Must have technical / professional qualifications

• Graduate with P&L Management skills.
• 2-3 years of work experience in Retail Industry
• Store Management & Customer Relationship Management

Vodafone Idea Limited (formerly Idea Cellular Limited) An Aditya Birla Group & Vodafone partnership