Manager - Quality

Stanley Black & Decker, Inc.; Bengaluru; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Stanley Black & Decker, Inc. in Bengaluru, India, seeks a Quality leader to own and continuously improve the QMS, drive manufacturing quality, and lead supplier quality initiatives.

You will manage customer complaints, CAPA, and ensure compliance with regulatory requirements across production and new product introduction. The role emphasizes data-driven KPIs, cross-functional leadership, and training to strengthen quality capability.

Qualifications

• Own and continuously improve the QMS, including document control, internal audits, management review and CAPA.
• Ensure compliance with customer, corporate and regulatory requirements.
• Lead quality across production with control plans, inspection standards and measurement systems.
• Reduce scrap, rework and defects using structured problem solving (8D, DMAIC, A3).
• Manage customer complaints, returns and CA/PA actions with timely containment and root-cca analysis.
• Partner with procurement and suppliers to ensure quality and corrective action execution.
• Lead NPI/Change Management activities and ensure quality in product/process changes.
• Establish and report quality KPIs and drive continuous improvement.

Responsibilities

• Own and continuously improve the QMS (ISO 9001 or equivalent) including document control and audits.
• Lead quality assurance across production: incoming, in-process, final inspection with control plans.
• Drive reduction of scrap, rework and defects using structured problem solving (8D, DMAIC, A3).
• Manage customer complaints and returns with containment, root-cause analysis and corrective actions.
• Track and improve KPIs such as PPM, FPY, COPQ, and CAPA cycle time.
• Partner with procurement and suppliers to ensure supplier capability and corrective action execution.
• Lead supplier audits and development plans; support qualification of new suppliers.
• Support APQP/PPAP activities including PFMEA, process validation and readiness reviews.
• Establish and report quality KPIs; lead continuous improvement and training.

Skills

QMS ownership

Document control

Internal audits

Regulatory compliance

CAPA / 8D

Root cause analysis

Supplier quality management

Cross-functional leadership

Problem solving

Quality data analysis

Tools

PFMEA

APQP/PPAP

MSA

Job description

• Own and continuously improve the QMS (e.g., ISO 9001 or equivalent), including document control, internal audits, management review, and corrective/preventive action systems.
• Ensure compliance with customer, corporate, and regulatory requirements.
• Operational & Manufacturing Quality
• Lead quality assurance activities across production (incoming, in-process, final inspection), including control plans, inspection standards, and measurement system effectiveness.
• Drive reduction of scrap, rework, and defects using structured problem-solving (e.g., 8D, DMAIC, A3).
• Customer Quality
• Manage customer complaints and returns, ensuring timely containment, root cause analysis, corrective actions, and effective communication.
• Track and improve key customer metrics (PPM, complaint rate, on-time closure of corrective actions).
• Partner with procurement and suppliers to ensure supplier capability, quality performance, and corrective action execution.
• Lead supplier audits and development plans; support qualification of new suppliers.
• New Product Introduction (NPI) / Change Management
• Support APQP/PPAP (or equivalent) activities, including risk assessments (PFMEA), process validation, and readiness reviews.
• Ensure quality requirements are embedded in product and process changes.
• Establish and report quality KPIs (e.g., PPM, FPY, COPQ, audit findings, CAPA cycle time).
• Lead continuous improvement initiatives and training to strengthen quality capability across the organization.
• Leadership & People Management
• Lead, coach, and develop quality engineers/technicians and cross-functional teams.
• Promote a strong safety and quality culture; ensure effective communication and accountability.
  

• Quality Management System (QMS)
• Own and continuously improve the QMS (e.g., ISO 9001 or equivalent), including document control, internal audits, management review, and corrective/preventive action systems.
• Ensure compliance with customer, corporate, and regulatory requirements.
• Operational & Manufacturing Quality
• Lead quality assurance activities across production (incoming, in-process, final inspection), including control plans, inspection standards, and measurement system effectiveness.
• Drive reduction of scrap, rework, and defects using structured problem-solving (e.g., 8D, DMAIC, A3).
• Customer Quality
• Manage customer complaints and returns, ensuring timely containment, root cause analysis, corrective actions, and effective communication.
• Track and improve key customer metrics (PPM, complaint rate, on-time closure of corrective actions).
• Supplier Quality
• Partner with procurement and suppliers to ensure supplier capability, quality performance, and corrective action execution.
• Lead supplier audits and development plans; support qualification of new suppliers.
• New Product Introduction (NPI) / Change Management
• Support APQP/PPAP (or equivalent) activities, including risk assessments (PFMEA), process validation, and readiness reviews.
• Ensure quality requirements are embedded in product and process changes.
• Metrics, Reporting & Continuous Improvement
• Establish and report quality KPIs (e.g., PPM, FPY, COPQ, audit findings, CAPA cycle time).
• Lead continuous improvement initiatives and training to strengthen quality capability across the organization.
• Leadership & People Management
• Lead, coach, and develop quality engineers/technicians and cross-functional teams.
• Promote a strong safety and quality culture; ensure effective communication and accountability.
  

We Don’t Just Build The World, We Build Innovative Technology Too.

Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 43,500 professionals in 60 countries across the globe. Here, you’ll get the unique chance to impact some of the world’s most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.

Who We Are

We’re the World’s largest tool company. We’re industry visionaries. We’re solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art “smart factory” products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company.

Global Benefits & Perks

You’ll be rewarded with a competitive salary plus receive entitlements and benefits unique to your country of hire.

What You’ll Also Get

Career Opportunity: Career paths aren’t linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.

Learning & Development

Our lifelong learning philosophy means you’ll have access to a wealth of state-of-the- art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).

Diverse & Inclusive Culture

We pride ourselves on being an awesome place to work. We respect and embrace differences because that’s how the best work gets done. You’ll find we like to have fun here, too.

Purpose-Driven Company

You’ll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.