Manager, Professional Services

Vena; Indore District; Hybrid; INR 3,860,000 - 5,223,000; Full time

Job summary

Vena in India (Indore or Pune) seeks a Manager, Professional Services to lead a 10–15 person team delivering customer-focused professional services. The role supports North American customers with a split shift and hybrid on-site/off-site work, including travel 1–2 times per quarter.

You will drive project outcomes, mentor staff and coordinate with global leaders. Ideal candidates have 6+ years in customer-facing delivery, CPM/EPM experience, and strong communication skills.

Qualifications

• 6+ years experience in a customer-facing implementation delivery team, of which 3+ years are with CPM/EPM products doing technical architecture and solutioning related to budgeting, reporting and consolidations.
• 3+ years experience leading a team of direct reports, including facilitating career growth conversations.
• Experience leading initiatives that drive business improvements and efficiencies.
• Clear and concise communicator both internally and externally, across all levels of an organization.
• Highly organized, with the ability to manage shifting priorities in a fast-paced environment, and maintain a calm demeanor throughout.
• Demonstrated resourcefulness and ability to be a self starter.
• Ability to drive results while motivating a team to evolve and mature as goals evolve.
• Interest in AI and willingness to explore AI-driven solutions to enhance performance and drive efficiencies

Responsibilities

• Lead a team of 10-15 people who deliver professional services projects, ensuring we deliver a world class customer experience and effective business outcomes.
• Provide your Vena team product & solutioning advice and participating in customers calls that are strategic or in an escalated state.
• Achieve utilization target for yourself personally and support North American practice leaders by maximizing utilization of PS India resources
• Hire, coach and grow the team. Provide 1-on-1 guidance and regular feedback focused on employee growth.
• Maintain close alignment with Practice Leaders in North America and UK on project & people performance, project escalations and trends you observe within the PS India team.
• Concise and frequent communications ensure the team operates efficiently.
• Identify, facilitate and/or contribute to departmental initiatives that help scale the company such as methodology improvements, rollout of new tools and team enablement sessions.
• Collaborate with Account Management, Customer Adoption Management, Product Management and Sales as needed.

Skills

Customer-facing delivery

Team leadership

CPM/EPM expertise

Strategic communication

AI interest

Job description

Manager, Professional Services

Department: Practice Management

Employment Type: Full Time

Location: India - Resident (0008)

Reporting To: Garrett Martin

Compensation: Rs3,860,298 - Rs5,222,756 / year

Description

This role is based in either Indore or Pune, India.

To support our North American Professional Services team and customers, your standard working hours will be 3:00 PM to 12:00 AM IST. The role follows a split-shift model, allowing you to work in-office during the first part of your shift and transition home in the evening (typically around 8:30 PM, with approximately 30 minutes allocated for your commute) to complete the remainder of your shift remotely.

From time to time, a later shift of 5:00 PM to 2:00 AM IST may be required to accommodate customer meetings or other business needs. The role may also require occasional travel to our Indore office, typically 1-2 times per quarter.

The Manager, PS role is an important member of the Professional Services management team. You are responsible for leading a team who deliver professional services for our customers.

How You'll Make an Impact

• Lead a team of 10-15 people who deliver professional services projects, ensuring we deliver a world class customer experience and effective business outcomes.
• Provide your Vena team product & solutioning advice and participating in customers calls that are strategic or in an escalated state.
• Achieve utilization target for yourself personally and support North American practice leaders by maximizing utilization of PS India resources
• Hire, coach and grow the team. Provide 1-on-1 guidance and regular feedback focused on employee growth.
• Maintain close alignment with Practice Leaders in North America and UK on project & people performance, project escalations and trends you observe within the PS India team. Concise and frequent communications ensure the team operates efficiently.
• Identify, facilitate and/or contribute to departmental initiatives that help scale the company such as methodology improvements, rollout of new tools and team enablement sessions.
• Collaborate with Account Management, Customer Adoption Management, Product Management and Sales as needed.

We'd Love to see

• 6+ years experience in a customer-facing implementation delivery team, of which 3+ years are with CPM/EPM products doing technical architecture and solutioning related to budgeting, reporting and consolidations
• 3+ years experience leading a team of direct reports, including facilitating career growth conversations.
• Experience leading initiatives that drive business improvements and efficiencies
• Clear and concise communicator both internally and externally, across all levels of an organization
• Highly organized, with the ability to manage shifting priorities in a fast-paced environment, and maintain a calm demeanor throughout
• Demonstrated resourcefulness and ability to be a self starter
• Ability to drive results while motivating a team to evolve and mature as goals evolve.
• Interest in AI and willingness to explore AI-driven solutions to enhance performance and drive efficiencies

Base salary range 3,860,298 - 5,222,756 INR

*Our salaries are tailored to roles, levels and locations. Your individual pay within this range is influenced by factors like work location, skills, experience and education. As you progress in your role, your compensation may adapt, offering flexibility for growth beyond initial levels. For specifics, your recruiter will provide details and address any questions during the hiring process.