Manager, Product Management - Resiliency Operations

Mastercard; Gurugram District; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Mastercard India seeks a Manager, Product Management - Resiliency Operations to lead Stand-In & On-Demand Decisioning initiatives, partnering with regional teams to drive resiliency capabilities and improve issuer performance.

You will translate data and market needs into product priorities, collaborate with cross-functional groups, and guide stakeholders toward measurable business value in a fast-paced environment.

Qualifications

• Bachelor's degree in Business, Economics, Data Analytics, or a related field.
• Advanced degree preferred.
• At least 7+ years of experience in business analytics, strategy, product management, consulting, payments, financial services, or a related field.
• Experience with value realization and performance optimization programs is a plus.

Responsibilities

• Function as a Payment Resiliency Solutions SME in AP.
• Work with regional sales and account management to grow Stand-In and On-Demand Decisioning.
• Partner with Advisors Consulting Services to drive Stand-In performance improvement and to define use case opportunities.
• Collaborate with local Customer Success and Service Business Leads, providing SME guidance.
• Craft and present compelling business cases to secure buy-in for product utilization.
• Transform data into insights, shape narratives, and identify value opportunities for stakeholders.
• Work with teams to support resiliency offerings based on customer feedback.
• Identify issues, risks, and dependencies to track product development.
• Conduct market research to identify industry trends and competitive analysis.

Skills

Leadership

Stakeholder management

Communication

Cross-functional collaboration

Strategic thinking

Problem solving

Analytical thinking

Authorization decisioning

Education

Bachelor's degree in Business

Bachelor's degree in Economics

Bachelor's degree in Data Analytics

Advanced degree preferred

Job description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Product Management - Resiliency Operations (Stand-In & On-Demand Decisioning) Manager, Product Management - Resiliency Operations (Stand-In & On-Demand Decisioning)

Issuers face a myriad of authorization risks that come in many forms. Crisis events, such as cyberattacks or natural disasters, complex payment rails and systems, and evolving regulatory demands, like DORA all create disruption to the payment experience. The Mastercard Payment Resiliency team manages a suite of solutions to mitigate these risks. It is critical to ensure a frictionless cardholder experience and uphold the integrity of the Mastercard brand by providing on-behalf authorization decisioning, at any time, for any reason.

As Manager, Product Management - Resiliency Operations, you will help deliver on our strategy of offering industry leading authorization solutions, promoting Stand-In and On-Demand Decisioning as critical Payment Resiliency solutions. You will collaborate with cross-functional teams to aid in the creation and enhancement of resiliency products, drive utilization through customer education, and ultimately support the improvement of customer performance and profitability.

We re seeking a collaborative and results-oriented product professional who thrives in a dynamic, fast-paced environment. You are passionate about the cardholder experience, driving issuer change, and delivering impactful solutions. The role requires a highly analytical thinker who can connect data, market dynamics, customer needs, and business priorities to influence decisions and outcomes. As a natural leader and team player, you excel in building relationships and driving strategic outcomes with energy, creativity, and accountability.

Primary Responsibilities:

• Function as a Payment Resiliency Solutions SME in AP
• Work closely with regional sales and account management teams to support the growth of Stand-In and On-Demand Decisioning
• Partner with Advisors Consulting Services to drive Stand-In performance improvement and to define On-Demand Decisioning use case opportunities as part of ACS auth engagements
• Collaborate closely with local Customer Success and Service Business Leads by providing SME guidance and recommendations in support of their efforts
• Craft and present clear and compelling business cases to stakeholders to secure buy-in for product utilization
• Transform complex data into compelling insights, shape business narratives, and identify opportunities to create value across a diverse set of stakeholders
• Work with different teams to support Resiliency offerings because of direct customer feedback
• Identify issues, risks, and dependencies to track product development
• Conduct market research to identify industry trends and competitive analysis

All About You:

• Ability to work in a fast-paced, cross-functional environment. Works to establish priorities and clear milestones and works with urgency to drive the delivery of tangible outcomes.
• A problem-solver mindset with a focus on delivering value to the business and end-users. Experience working directly with partners and customers.
• Excellent leadership, communication, and stakeholder management skills. Demonstrated success in both building relationships and working independently.
• Strong attention to detail and ability to structure tasks efficiently while managing multiple projects simultaneously.
• A natural self-starter - analyzing complex issues, identifying opportunities, and developing actionable plans.
• Familiarity with authorization decisioning and related concepts

Background & qualifications:

• Bachelors degree in Business, Economics, Data Analytics, or a related field. Advanced degree preferred.
• At least 7+ years of experience in business analytics, strategy, product management, consulting, payments, financial services, or a related field.
• Experience with value realization and performance optimization programs is a plus

Corporate Security Responsibility

• Abide by Mastercard s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard s guidelines.