Manager Payment Services - STA - 6 months

HSBC Holdings plc; Mumbai; On-site; INR 1,500,000 - 2,100,000; Part time

Job summary

HSBC Holdings plc in Mumbai seeks a Manager - Remittances Operations (STA - 6 months) to lead daily remittances processing, RBI liaison, and regulatory filings, ensuring efficiency and service levels.

You will monitor performance, enforce process standardization, and maintain Business Continuity plans, while guiding the team toward KPIs like TAT and accuracy.

The role emphasizes governance, risk controls, and stakeholder management to deliver reliable remittance operations.

Qualifications

• FEMA knowledge (Preferably FEDAI certified)
• People and Stakeholders Management
• Strong Communication and decision making ability
• Thinking and Problem solving skills
• Customer Drive

Responsibilities

• Manage and control daily operations and administration of the remittances unit, including remittance processing, regulatory filings, RBI liaison, investigations, etc.
• Monitor performance of employees, vendor staff and unionized staff in the unit.
• Ensure standardization of processes; update process notes regularly.
• Centralise regulatory filing activities at Mumbai as per RBI requirements.
• Ensure an effective Business Continuity plan is in place for the unit.
• Ensure day-to-day processes run per defined procedures and policies.
• Guide the team to excel in KPIs such as cost management, TAT, accuracy, and customer satisfaction.
• Maintain HSBC internal control standards and address audit points and regulator feedback.
• Implement group compliance policy and manage operational risk considerations.
• Monitor performance of reporting staff with ICATS and related tools.

Skills

FEMA knowledge

People management

Strong communication

Decision making

Thinking & problem solving

Customer drive

Job description

Manager - Remittances Operations (STA - 6 months)

Role Purpose:

• Manage and control daily operations and administration of the remittances unit (which includes remittance processing, regulatory filings, RBI liaison, investigations etc.) in order to achieve a high level of efficiency and customer service, which would help attain strategic and operating objectives of the Bank.

• Monitor performance of employees, vendor staff and unionized staff in the given unit
• Ensure standardization of processes. Process notes to be updated on a regular basis.
• To centralise regulatory filing activities at Mumbai as per RBI requirements.
• Ensure an effective Business Continuity plan is in place for the unit.
• Ensure day to day processes are run as per defined procedure notes and policies.
• Ensure Daily Control Functional Checklist is updated by all team members and held on records.

• Guide the team to excel in all performance parameters which include cost management, key process performance indicators (TAT, accuracy etc.), customer satisfaction levels etc.
• Maintain HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.
• Implement the group compliance policy as applicable to his role. Should be aware of the Operational Risk scenarios associated with their role, and to ensure that all actions during their employment with HSBC, take account of the likelihood of operational risk occurring.
• Monitoring performance of reporting staff with the help of Production management systems such as ICATS

Knowledge & Experience / Qualifications (For the role – not the role holder. Minimum requirements of the role.)

• FEMA knowledge (Preferably FEDAI certified)

• People and Stakeholders Management
• Strong Communication and decision making ability
• Thinking and Problem solving skills
• Customer Drive

Pro-tip :Familiarity with AI-enabled tools is an advantage.

As an employee, you are required to perform your duties in a professional capacity exercising independent judgement, discretion and decision-making authority in planning, organising, directing work, supervising and appraising the work of team members, as applicable; and taking accountability for delivery outcomes. You will represent the organization with relevant internal and external stakeholders. You will allocate and prioritize work, provide direction and feedback, manage team capacity and leave in line with policy as applicable.

You’ll achieve more at HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

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