Manager Payment Services

HSBC; Mumbai; On-site; INR 12,00,000 - 18,00,000; Full time

Job summary

A leading global bank in Mumbai is seeking an experienced professional to manage daily operations within the regulatory reporting team. Responsibilities include ensuring efficiency in regulatory filings, monitoring vendor performance, and maintaining internal control standards. Ideal candidates should have a strong understanding of regulatory requirements and operational risk management.

Responsibilities

• Manage daily operations of the regulatory reporting team to maintain efficiency.
• Monitor performance of external vendors and operating staff.
• Ensure standardization of processes and updated procedure notes.

Job description

Job Introduction

We are currently seeking an experienced professional to join the GCOO Payment Services team.

Responsibilities

• Manage and control daily operations and administration of the regulatory reporting team (which includes timely processing of all capital account queries and transactions - ECB/ODI/FDI/BOLOPO etc, regulatory filings, RBI liaison, customer and business engagement) in order to achieve a high level of efficiency and customer service, which would help attain strategic and operating objectives of the Bank.
• Monitor performance of external vendors and operating staff in the unit.
• Ensure standardization of processes. Process notes to be updated on a regular basis.
• Regulatory reporting activities as per RBI and other regulators requirements.
• Ensure an effective Business Continuity plan is in place for the unit and completion of BC exercise in timely manner.
• Ensure day to day processes are run as per defined procedure notes and policies.
• Contribute in all performance parameters which include cost management, key process performance indicators (TAT, accuracy etc.), customer satisfaction levels etc.
• Maintain HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.
• Implement the group compliance policy as applicable to this role. Be aware of the Operational Risk scenarios associated with the role, and ensure that actions during employment take account of the likelihood of operational risk occurring.