Manager - Outbound & Vi Mini Stores- Agra-Vodafone Idea Limited-5-7 - TimesJobs.com

Vodafone Idea Limited; Agra District; On-site; INR 6,75,000 - 9,00,000; Full time

Job summary

A leading telecom service provider in Agra seeks a Franchisee Lead responsible for overseeing customer service, sales, and revenue targets across products. The ideal candidate will manage customer satisfaction, achieve sales goals, and lead channel partners. A graduate with retail experience is required. Join a diverse team committed to an inclusive work environment.

Qualifications

• Experience in the retail industry.

Responsibilities

• Achieve sales target for all products.
• Ensure and monitor the quality of acquisition.
• Deliver overall revenue targets through channels.
• Manage churn and customer satisfaction.

Skills

P&L management skills

Understanding of store management

Leadership & people management skills

Education

Graduate

Job description

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Job Description

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is Indias leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platforms. With a large spectrum portfolio to support the growing demand for data and voice, the company is committed to delivering delightful customer experiences and contributing towards creating a truly Digital India by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future-ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on the National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

We\'re proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.

VIL\'s goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed, and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining the best and brightest talents. Our endeavor is to be the First Choice for prospective employees.

VIL ensures equal employment opportunity without discrimination or harassment based on race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

VIL is an equal opportunity employer committed to diversifying its workforce.

Role

Franchisee Lead

Job Level/ Designation

M1

Function / Department

Postpaid

Location

UPW

Job Purpose

Overall responsibility for activities in the zone spanning customer service, sales, and revenue targets across all products (Voice/Data postpaid/prepaid, digital, upgrade, etc.).

Key Result Areas/Accountabilities

• Achieve sales target for all products (Voice/ Data -Postpaid/ Prepaid, Digital, Upgrades, Cross Sell, etc.)
• Ensure and monitor the quality of acquisition
• Ensure availability of stock adhering to norms
• Deliver overall revenue targets through channels
• Achieve total target for up-selling and cross-selling
• Facilitate the roll-out of VMS (incl. selection of partners, location, etc.) and meet expansion targets
• Coach channel partners to improve efficiency, drive profitability, and adhere to processes
• Manage churn and customer satisfaction for walk-in customers at touchpoints

Core Competencies, Knowledge, Experience

• P&L management skills
• Understanding of store management and customer relationship management
• Leadership & people management skills

Must have technical / professional qualifications

• Graduate
• Experience in the retail industry

Vodafone Idea Limited (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership

Locations - Agra, IN

• Job Function: Sales/Business Development
• Industry: Technology - IT, Telecom, Semiconductors (Other Technology Equipment/ Products)

Job Id: 71077161

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