Manager Operations

HOTEL NAMAH COURTYARD; Rewa; On-site; INR 4,50,000 - 6,75,000; Full time

Job summary

An established industry player is looking for a dynamic Hotel Operations Manager to oversee all aspects of hotel management. This role involves ensuring compliance with service standards, managing budgets, and leading a dedicated team. The ideal candidate will have a strong grasp of P&L management and a passion for delivering exceptional guest experiences. With a focus on maximizing revenue and implementing innovative sales practices, this position offers the chance to make a significant impact in a vibrant hospitality environment. Join a team that values leadership and career development while contributing to the success of the hotel.

Benefits

Flexible schedule

Food provided

Internet reimbursement

Performance bonus

Qualifications

• Strong understanding of P&L statements and ability to implement strategies.
• Experience in managing hotel operations and leading teams effectively.

Responsibilities

• Oversee hotel operations and ensure compliance with policies and procedures.
• Manage profitability and guest satisfaction targets through strategic planning.
• Lead and develop the hotel executive team for career progression.

Skills

P&L Management

Customer Service

Budget Preparation

Sales Management

Leadership

Education

Degree in Hospitality Management

Job description

• Oversee the operations functions of the hotel, as per the Organizational chart.
• Hold regular briefings and meetings with all heads of departments.
• Ensure full compliance with Hotel operating controls, SOPs, policies, procedures, and service standards.
• Lead all key property issues including capital projects, customer service, and refurbishment.
• Handling complaints, and overseeing the service recovery procedures.
• Responsible for the preparation, presentation, and subsequent achievement of the hotel’s annual Operating Budget, Marketing, and sales Plan and Capital Budget.
• Manage the ongoing profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
• Ensure all decisions are made in the best interest of the hotels and management.
• Deliver hotel budget goals and set other short and long-term strategic goals for the property.
• Developing improvement actions, and carrying out cost savings.
• A strong understanding of P&L statements and the ability to react with impactful strategies
• Closely monitor the hotel’s business reports daily and make decisions accordingly.
• Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, are on target and accurate.
• Maximizing room yield and hotel/resort revenue through innovative
• sales practices and yield management programs.
• Prepare a monthly financial report for the owners and stakeholders.
• Draw up plans and budgets (revenues, costs, etc.) for the owners.
• Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipment and services.
• Act as a final decision maker in hiring a key staff.
• Coordination with HOD’s for the execution of all activities and functions.
• Overseeing and managing all departments and working closely with department heads daily.
• Manage and develop the Hotel Executive team to ensure career progression and development.
• Be accountable for the responsibilities of department heads and take ownership of all guest complaints.
• Provide effective leadership to hotel team members.
• Lead in all aspects of business planning.
• Respond to audits to ensure continual improvement is achieved.
• Corporate client handling and taking part in new client acquisition along with the sales team whenever required.
• Assisting in residential sales as and when required and developing strong sales prospects.
• Responsible for safeguarding the quality of operations both (internal & external audits).
• Responsible for legalization, Occupational Health & Safety Act, fire regulations, and other legal requirements.

Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹57,802.63 per month

Benefits:

• Flexible schedule
• Food provided
• Internet reimbursement

Schedule:

• Day shift
• Morning shift
• Rotational shift

Supplemental Pay:

• Performance bonus

Work Location: In person