Manager- Onboarding (Mumbai)

CleverTap Pte Limited; Mumbai; On-site; INR 1,200,000 - 1,900,000; Full time

Job summary

CleverTap is seeking an Onboarding Manager to lead the smooth onboarding of customers by implementing the CleverTap Platform for their business use cases. You will work with the Customer Success Manager to guide stakeholders to a successful Go Live and act as a product consultant for technical solutions.

You will document requirements, estimate timelines, and ensure quality, performance, and data sanity across integrations, delivering measurable Time to Value for customers.

Qualifications

• Hands-on knowledge of mobile platforms (Android/iOS/Hybrid), web APIs and integration.
• Strong project management and technical problem-solving abilities.
• Understanding of business processes, software design and deployment, and databases.
• Familiarity with project management methods and tools.

Responsibilities

• Ensure smooth onboarding of customers by implementing the CleverTap Platform for their use cases.
• Collaborate with the Customer Success Manager to guide business users and technical stakeholders to go live.
• Act as a product consultant, defining technical solutions and performing audits to ensure data quality and adherence to guidelines.
• Participate in technical discussions to identify use cases and required product enhancements.
• Document requirements, create content, and estimate schedules, goals and outcomes.

Skills

Mobile platforms

Web APIs

Project management

Tech troubleshooting

Databases concepts

Job description

About the Role

As an Onboarding manager you will be responsible for smooth onboarding of new customers to CleverTap via successful implementation of the CleverTap Platform for the Customer's Business Use Cases.

What will you do

• Ensure smooth and fast onboarding of the customers to CleverTap by successful implementation of the CleverTap Platform with focus on reducing the “Time to Value” (TTV).
• Work closely with the designated Customer Success Manager from CleverTap, and at times work in individual capacity, to build relationships, educate, guide and train the customers Business Users, Developers and other technical stakeholders through the implementation process and successful "Go Live."
• Act as a product consultant to your customers: Help define technical solutions to implement customers business use cases, assist with techno-functional knowledge around product integration, troubleshooting, conduct technical audits & reviews to ensure adherence to Clevertap guidelines, quality, performance and data sanity.
• Participate in technical discussions with the customer to identify use cases, technical enhancements required in the Clevertap product and provide actionable inputs to the internal teams (CS, Product, Engineering, etc.)
• Document technical requirements, create content, estimate schedules and timelines, goals/metrics, and customer objective key results and outcomes

What are we looking for?

Must Have

• Hands On knowledge of working with Mobile technologies/ Platforms (Andriod, iOS, Hybrid), Web Technologies, APIs & Integration Techniques
• Project Management, Technical Problem Solving.
• Understanding of Business process,Software design and deployment, Database concepts
• Understanding of Project Management methods & tools.

Good to Have

• 2-3 Years experience of “Onboarding” SaaS customers is desirable
• 3-7 years of experience in a customer facing role involving SaaS Product Implementation
• Prior experience in Customer Engagement & Retention or other Martech Tools / Platforms will be of added advantage

Measures of Success

• Successful Go-Live
• Time to Value (TTV)
• Customer Satisfaction Score
• Product Adoption (Breadth/ Depth)

Who will you report to

Regional lead solutions

Why join us?

• Be a part of a global growth stage startup
• Work in a fast-paced, dynamic environment where your contribution matters
• You are passionate about technology and its impact on the high growth mobile technology space
• Innovate at scale, with learning opportunities

About CleverTap

CleverTap is the world’s leading AI-first, all-in-one customer engagement and retention platform, redefining how brands build lasting customer relationships in the Agentic era. Powered by its proprietary CleverAI™ Decisioning Engine and the Agentic Universe, CleverTap enables autonomous, real-time decision-making that helps organizations deliver 1:1 individualized experiences at scale while maximizing ROI. Its unified platform brings together an AI-native Personalization Engine, automated Journey Orchestration, its proprietary Customer Data Platform – TesseractDB™, and deep customer and product analytics to power truly intelligent, self-optimizing engagement across channels including mobile, web, email, SMS, WhatsApp, and more. By seamlessly connecting data, insights, and activation, CleverTap ensures every interaction is contextual, coordinated, and conversion-driven.

Recognized as a Leader in the 2026 Gartner® Magic Quadrant™ for Personalization Engines and a Strong Performer in The Forrester Wave™, CleverTap is at the forefront of the shift from campaign-led marketing to agent-led growth. Trusted by more than 2,000 global brands including IKEA, Tesco, Burger King, Levi’s, Decathlon, Domino’s, 7-Eleven, Jio, Grab, Carousell, and Emirates NBD,

CleverTap helps businesses drive measurable growth through meaningful, autonomous customer engagement. Backed by Accel, Peak XV Partners, Tiger Global, CDPQ, and 360 One, CleverTap has 600+ employees across offices in the US, Europe, the Middle East, Asia, and LATAM.

For more information, visit http://clevertap.com/clevertap.com or follow us on Linkedin and X. Join us in shaping the future of engagement.

CleverTap is dedicated to establishing an inclusive culture that welcomes individuals from diverse backgrounds, encouraging them to contribute their unique perspectives to our workplace.

Learn More

Get to know us better before you apply!

Check out our product documentation, engineering blog, and customer stories to see how we work and what we value.

• CleverAI
• CleverTap Developer Documentation
• Blogs
• TesseractDB™
• CleverTap Product Demo