Manager, Network Operations

Levi Strauss & Co.; Bengaluru; On-site; INR 2,800,000 - 5,200,000; Full time

Job summary

Levi Strauss & Co. in Bengaluru, India, seeks a seasoned network operations leader to drive reliability and security across offices, data centers, showrooms, and cloud environments.

You will guide a distributed team, oversee incidents, changes, and problems, and partner with global stakeholders to advance an automation‑first support model. The ideal candidate has 8+ years in network operations and 3+ years leading technical teams, with hands‑on expertise in LAN, WAN, SD‑WAN, VPN, DNS/DHCP,

Qualifications

• 8+ years in network operations, infrastructure operations, network engineering support, or enterprise IT operations.
• 3+ years leading technical teams, operational workstreams, or network support functions.
• Hands-on experience with enterprise networking technologies including LAN, WAN, wireless, SD-WAN, VPN, DNS, DHCP, firewalls, and cloud connectivity.
• Experience using ServiceNow or a comparable ITSM platform to manage incidents, requests, changes, problems, and operational reporting.
• Knowledge of network monitoring, operational analytics, automation practices, or scripting technologies that improve operational efficiency and service reliability.

Responsibilities

• Lead and manage a global Network Operations team, providing direction, coaching, prioritization, and performance support to achieve operational goals.
• Oversee incident, request, change, and problem management processes to ensure timely resolution, service quality, and operational discipline.
• Coordinate major incident response, root cause analysis, escalation management, and follow-through on corrective and preventive actions.
• Manage operational readiness and execution for network projects, refreshes, migrations, lifecycle activities, and cloud connectivity initiatives.
• Drive automation, AI adoption, KPI reporting, documentation improvement, and continuous service improvement across the network operations function.

Skills

Network operations

Team leadership

Automation & scripting

Automation & AI

Network monitoring

Tools

ServiceNow

Job description

Calling all originals: At Levi Strauss & Co., you can be yourself — and be part of something bigger. We're a company of people who like to forge our own path and leave the world better than we found it. Who believe that what makes us different makes us stronger. So add your voice. Make an impact. Find your fit — and your future.

Introduction

You will lead the Global Network Operations team responsible for ensuring reliable, secure, and efficient network services across offices, distribution centers, data centers, showrooms, cloud environments, and retail stores worldwide. Reporting to the Global Network Manager, you will drive operational excellence, lead distributed teams, and advance an AI-enabled, automation-first support model that improves service reliability and operational maturity.

About the Job

Lead and manage a global Network Operations team, providing direction, coaching, prioritization, and performance support to achieve operational goals. Oversee incident, request, change, and problem management processes to ensure timely resolution, service quality, and operational discipline. Coordinate major incident response, root cause analysis, escalation management, and follow-through on corrective and preventive actions. Manage operational readiness and execution for network projects, refreshes, migrations, lifecycle activities, and cloud connectivity initiatives. Drive automation, AI adoption, KPI reporting, documentation improvement, and continuous service improvement across the network operations function.

About You

8+ years of experience in network operations, infrastructure operations, network engineering support, or enterprise IT operations. 3+ years of experience leading technical teams, operational workstreams, or network support functions. Hands-on experience with enterprise networking technologies including LAN, WAN, wireless, SD-WAN, VPN, DNS, DHCP, firewalls, and cloud connectivity. Experience using ServiceNow or a comparable ITSM platform to manage incidents, requests, changes, problems, and operational reporting. Knowledge of network monitoring, operational analytics, automation practices, or scripting technologies that improve operational efficiency and service reliability.

LOCATION

Bengaluru, India FULL TIME/PART TIME Full time

Our common thread: We're originals. From day one, we've been doing it our way — creating our own drumbeat and building something that's different from the rest. That's why we're looking for people who are excited about finding their career fit and transforming the future. Because at Levi Strauss & Co., you can do what you love while staying true to who you are.