Manager - Merchant Cloud Commercialization Support

Mastercard India Services Pvt Ltd; Gurugram District; On-site; INR 2,800,000 - 4,200,000; Full time

Job summary

Mastercard India Services Pvt Ltd is seeking a Manager, Merchant Cloud Commercialization Support to drive market readiness, commercialization support, pipeline visibility, and go-to-market enablement for Merchant Cloud across regions.

The role partners with Product, Services and regional teams to develop compelling business cases, track KPIs, accelerate product adoption and market expansion using data-driven insights and strong stakeholder engagement.

Qualifications

• Bachelor’s degree is required.
• English fluency is mandatory.
• Experience in the payments industry with knowledge of the Acquiring and Gateway ecosystem.
• Experience in developing go-to-market strategies for new products and delivering scalable solutions.
• Strong analytical skills and ability to support business cases with data.

Responsibilities

• Create comprehensive commercialization packages and go-to-market materials for newly launched products and features.
• Partner with regional Services to identify upsell and cross-sell opportunities within new accounts.
• Manage and update the sales pipeline across regions for visibility and growth.
• Support sales enablement with training, playbooks, and resources for regional teams.
• Collaborate with regional teams to align commercialization strategies with local market needs.
• Lead KPI tracking and measure the commercial impact of launches and enablement efforts.
• Prepare business case inputs to support strategic investments by regional teams.

Skills

Stakeholder engagement

Data-driven analysis

Go-to-market strategy

Pipeline reporting

Cross-functional leadership

Communication skills

Analytical thinking

English fluency

Education

Bachelor's degree

Job description

Manager, Merchant Cloud Commercialization Support

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Merchant Cloud Commercialization Support

About Mastercard

Mastercard is a global technology company in the payments sector. We power payments and provide products and services for individuals and industries all around the world. Our people, technology, data, and brand provide the capabilities that drive our success. We believe in connecting people to priceless possibilities.

Overview

The Global Acceptance and Merchant Solutions team is on a mission to make Mastercard the best way to pay everywhere. With our powerful suite of acceptance products, including Merchant Cloud, we are helping shape the payment experiences of the future. The Manager, Product Commercialization Support, Go-to-Market Enablement and Revenue Tracking will play a critical role in supporting the commercialization and go-to-market strategy for Merchant Cloud.

Role

This support role focused on market readiness, commercialization support, pipeline visibility, performance tracking, market penetration analysis, and go-to-market enablement under the directions of regional stakeholders. The role is not a direct sales position and does not carry sales quotas. The support to regional teams shall be through insights, analytics, commercial narratives, business cases, pipeline governance, and customer-facing collateral that support successful go-to-market execution. The Manager will be responsible for supporting the regional team in developing and executing the of Merchant Cloud’s commercialization strategy, accelerate product adoption and market expansion through close collaboration with Product, Services, and other internal stakeholders. This role is pivotal in ensuring that regional teams are equipped with the tools, insights, materials, and strategic needed to effectively position Merchant Cloud in the market.

• Highly organised and capable of engaging stakeholders globally to establish visibility into commercial pipelines and track go-to-market performance.
• Skilled at solving complex business problems and developing compelling commercialisation strategies, value propositions, and go-to-market materials.
• Experienced in tracking product roadmaps, developing business cases, and supporting investment decisions through data-driven analysis and insights.
• Proven ability to manage pipeline reporting, commercial performance tracking, and growth initiatives that support product adoption and business outcomes.
• Passionate about enabling customer-facing teams through sales collateral, analytics, insights, and strategic narratives that enhance go-to-market effectiveness and customer engagement.

We are looking for an energetic professional who is willing to jump into an ever-evolving team and hit the ground running. The Manager will have a proven track record of working effectively in a team to drive successful outcomes, exceptional analytical skills, and a strong commercial mindset, along with impeccable communication skills to improve Merchant Cloud understanding and uptake within the broader business. More specifically, the candidate will be responsible for:

• Creating comprehensive commercialization packages and go to market materials for newly launched products and features. Strong influencing skills through visualisation of data and ideas required.
• Partnering closely with the Services organization at regional level to support the identification and, structuring of potential upselling and cross selling opportunities within new accounts.
• Managing and continuously updating the sales pipeline across various regions for regional team’s visibility regarding the ensure sustained growth and prioritize high impact opportunities.
• Supporting the sales enablement initiatives of regional teams, delivering training, playbooks, and resources that keep teams hyper focused on supporting the regional teams in their sales initiatives.
• Collaborating with regional teams and client facing groups to align commercialization strategies with local market needs.
• Leading KPI tracking and measuring the commercial impact of all launch and enablement efforts.
• Preparing business case inputs and analysis to support strategic investment and initiative decisions by regional teams

All About You

• Proven experience working in the Mastercard Services organization including BMI, Security Services, and Customer Acquisition and Engagement.
• In depth understanding and prior experience in the payments industry with a strong grasp of relevant market trends.
• Strong knowledge and experience in the Acquiring and Gateway ecosystem.
• Prior experience in dealing with the adoption of digital commerce solutions.
• A results-oriented professional able to drive outcomes, with proven experience in developing go to market strategies for new products and delivering scalable solutions.
• Entrepreneurial and commercial mindset able to adjust to changing demands of the market, customers, internal strategies, and build partnerships across the organization.
• Excellence communications and influencing skillset to support alignment of enablement strategies with business goals.
• Ability to lead cross functional and multi-location teams effectively.
• Organizational savviness to navigate a highly matrixed organization and still thrive.
• Strong problem solving and analytical skills completely comfortable using data to support business cases and recommendations.
• Bachelor’s degree required
• English fluency is mandatory.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Experience Level

Mid Level