Manager, Manager – Business Development Support

Mastercard; Gurugram District; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

Mastercard is seeking a Manager, Manager – Business Development Support to enable its BD organization through end-to-end sales lifecycle management and operational partnerships. The role interfaces with Sales, Finance, Legal and Delivery teams to ensure accurate deals, pricing, contracting and post-sales processes.

You will drive CRM governance in Salesforce, support pricing approvals, and coordinate contract execution while enabling revenue growth and operational excellence across Mastercard

Qualifications

• 6–10 years of experience in Sales Operations, Business Operations, or Commercial Support roles.
• Strong understanding of sales lifecycle processes in a B2B environment.
• Experience with CRM platforms (Salesforce preferred).
• Exposure to pricing, contracting, and billing processes.

Responsibilities

• Manage end-to-end sales lifecycle processes from opportunity creation to deal closure and post-sales execution.
• Support deal structuring and pricing aligned with objectives and guidelines.
• Maintain Salesforce CRM hygiene, accurate opportunity records and pipeline reporting.
• Coordinate pricing approvals and documentation with Finance and Pricing teams.
• Coordinate contract creation and execution with Legal and other stakeholders.
• Ensure smooth transition from sales to delivery and billing teams.
• Drive process standardization and create playbooks and training for BD teams.

Skills

Commercial acumen

Deal structuring

Stakeholder management

Communication

Multitasking

Excel & reporting

Tools

Salesforce

Job description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainableeconomy where everyone can prosper. We support a wide range of digital payments choices, making transactionssecure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Manager – Business Development Support

The Business Development Support Manager will play a critical role in enabling the Mastercard Services BD organization by managing end-to-end sales lifecycle processes. This role will act as a strategic and operational partner to Business Development teams, ensuring deal structuring, CRM hygiene, pricing, contracting, and post-sales processes are executed with accuracy, efficiency, and compliance.
The role sits at the intersection of Sales, Finance, and Operations, offering high visibility into deal-making and business performance, while driving operational excellence and enabling revenue growth within Mastercard Services.

Key Responsibilities

1. Sales Lifecycle Management
   Support BD teams across the full deal lifecycle—from opportunity creation to deal closure and post-sales execution
   Ensure timely progression of opportunities through internal approval workflows
   Act as a central coordinator across Sales, Finance, Legal, and Delivery teams
2. Deal Structuring & Commercial Support
   Partner with BD teams to conceptualize and structure deals aligned with business objectives and pricing guidelines
   Support development of business cases, pricing models, and commercial constructs
   Ensure deal structures comply with internal policies and margin expectations
3. CRM (Salesforce) Governance & Hygiene
   Own creation and maintenance of accurate and complete opportunity records in Salesforce
   Ensure data integrity, completeness, and adherence to CRM standards
   Support pipeline reporting, forecasting, and performance tracking
4. Pricing & Approvals
   Facilitate pricing processes including coordination with Finance and Pricing teams
   Support preparation and submission of pricing approvals and documentation
   Ensure proper documentation of pricing assumptions and approvals in systems
5. Contracting Support
   Coordinate contract creation processes using internal tools (e.g., Ironclad or equivalent)
   Liaise with Legal, BD, and other stakeholders to ensure timely contract execution
   Track contract status and ensure alignment with approved deal terms
6. Post-Sales Support (Revenue & Billing)
   Enable smooth transition from sales to delivery and billing teams
   Ensure accurate setup of deals in billing and revenue management systems
   Support issue resolution related to invoicing, revenue recognition, and client queries
7. Process Improvement & Enablement
   Identify opportunities to streamline sales and operational processes
   Drive standardization and automation across deal support activities
   Develop documentation, playbooks, and training materials for BD teams

Key Stakeholder Interfaces

Business Development / Sales Teams
Finance & Pricing
Legal & Contracting
Revenue Assurance & Billing Operations
Delivery / Product Teams

Qualifications & Experience

6–10 years of experience in Sales Operations, Business Operations, or Commercial Support roles
Strong understanding of sales lifecycle processes in a B2B environment
Experience with CRM platforms (Salesforce preferred)
Exposure to pricing, contracting, and billing processes

Key Skills & Competencies

Strong commercial acumen and deal structuring capability
High attention to detail and process rigor
Excellent stakeholder management and communication skills
Ability to manage multiple priorities in a fast-paced environment
Analytical mindset with proficiency in Excel and reporting tools
Problem-solving and continuous improvement orientation

Success Metrics

Accuracy and completeness of CRM data
Deal cycle time and approval turnaround
Compliance with pricing and contracting processes
Billing accuracy and revenue realization
Stakeholder satisfaction (BD, Finance, Legal)

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.