Manager, Loan Review

ZIND Zillow India Private Limited; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Zillow Group’s Mortgage Operations team in India seeks an experienced Manager I, Mortgage Operations, Post Closing to lead a team that reviews closed loan files for completeness and adherence to investor and regulatory requirements before delivery.

You will establish SOPs, monitor quality, and drive process improvements while partnering with Closing, Underwriting, and Compliance to ensure timely, accurate outcomes.

Qualifications

• Bachelor’s degree in Business, Finance, or a related field.
• 6+ years in mortgage operations or related fulfillment functions with at least 2 years in a leadership role.
• Experience with investor or secondary market delivery requirements.
• Proven ability to lead process improvements or quality initiatives in mortgage operations.

Responsibilities

• Lead a post-closing operations team that reviews closed loan files for completeness, accuracy, and adherence to investor, secondary-market, and regulatory requirements before delivery.
• Establish, monitor, and refine standard operating procedures, quality controls, and performance metrics to reduce post-closing defects and rework.
• Partner with internal stakeholders (such as Closing, Underwriting, Secondary Marketing, and Compliance) to resolve documentation issues, cure deficiencies, and address exceptions in a timely manner.
• Analyze post-closing pipeline, exception trends, and audit findings to identify process gaps, recommend improvements, and support implementation of changes that enhance efficiency and loan salability.
• Train, coach, and develop team members on post-closing requirements, controls, and best practices, fostering a culture of accountability, service, and continuous improvement.

Skills

Leadership

Mortgage operations

Quality control

Process improvements

Team development

Education

Bachelor’s degree in Business/Finance

Job description

About the team

The Manager I, Mortgage Operations, Post Closing leads a team responsible for reviewing completed mortgage loan files, resolving post-closing defects, and ensuring that loans meet investor, secondary market, and regulatory requirements prior to sale or delivery. The role focuses on driving quality, timeliness, and operational consistency across post-closing workflows while collaborating with internal partners and external counterparties to support a seamless borrower experience and strong loan salability. Zillow Group is a strategic, mission-driven organization focused on delivering exceptional experiences and measurable outcomes. Our work spans cross-functional partnership, scalable programs and operational excellence in support of Zillow’s mission. We bring deep experience working across diverse teams in a dynamic, high-growth environment, balancing strategic thinking with hands‑on execution to drive meaningful business impact. We are seeking an experienced professional to support our workforce expansion in India.

About the role

• Lead a post-closing operations team that reviews closed loan files for completeness, accuracy, and adherence to investor, secondary-market, and regulatory requirements before delivery.


• Establish, monitor, and refine standard operating procedures, quality controls, and performance metrics to reduce post-closing defects and rework.


• Partner with internal stakeholders (such as Closing, Underwriting, Secondary Marketing, and Compliance) to resolve documentation issues, cure deficiencies, and address exceptions in a timely manner.


• Analyze post-closing pipeline, exception trends, and audit findings to identify process gaps, recommend improvements, and support implementation of changes that enhance efficiency and loan salability.


• Train, coach, and develop team members on post-closing requirements, controls, and best practices, fostering a culture of accountability, service, and continuous improvement.

This role has been categorized as an Office position. “Office” employees regularly work at the Zillow India office for approximately 80 to 100 percent of their time each month. Employees must live within a reasonable commuting distance of the office. Zillow has not defined a reasonable distance, and expects employees will use judgment in determining this for themselves and understand the implications re: time commitment and cost of daily commute.

Who you are

• Bachelor’s degree in Business, Finance, or a related field.


• 6+ years of experience in mortgage operations or related mortgage fulfillment functions (such as closing, post closing, quality control, or secondary operations), including at least 2 years in a leadership or people management role.


• Experience working with investor or secondary market delivery requirements and mortgage documentation standards.


• Experience leading process improvements or quality initiatives within mortgage operations.


• Or an equivalent combination of education and experience.

Get to know us

At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help people navigate buying, selling, financing and renting with greater ease and confidence. Whether you’re working in tech, sales, operations, or design, you’ll be part of a company reshaping an industry and helping more people make home a reality. Zillow is honored to be recognized among the best workplaces in the U.S. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2026, and included on TIME’s America’s Best Companies 2026 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow. No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together.

Zillow Group is committed to fostering an inclusive, innovative environment and to providing equal employment opportunities. We comply with applicable laws that prohibit discrimination in employment and recruitment. If you have a disability or special need that requires accommodation during the recruitment process, please contact your recruiter directly. Qualified applicants will be considered for employment in accordance with applicable law.