Manager, IT (System Operation Control Centre)

Airport Authority; Mumbai Suburban; On-site; INR 6,75,000 - 9,00,000; Full time

Job summary

A leading airport management organization in Mumbai is seeking an experienced IT Manager to oversee operations at the System Operation Control Centre. Responsibilities include leading frontline support teams, managing IT incidents, and ensuring operational excellence. The ideal candidate has a Bachelor's in Computer Science, 8+ years of experience in IT Operations Management, and strong leadership skills. This role offers competitive opportunities in a dynamic environment.

Qualifications

• Minimum of 8 years of progressive experience in IT Operations Management.
• Certification in IT Infrastructure Library (ITIL) v3 or above preferred.
• Extensive knowledge in IT Operations Management and Control Centre operations.

Responsibilities

• Lead and manage the System Operation Control Centre to ensure 24/7 operational excellence.
• Serve as the incident manager during major IT incidents.
• Develop and implement preventive maintenance programs and strategic initiatives.

Skills

Leadership

Analytical skills

Problem-solving

Communication

Education

Bachelor's Degree in Computer Science/Engineering

Job description

Manager, IT (System Operation Control Centre)

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Airport Authority Hong Kong (AA) manages and operates Hong Kong International Airport, one of the finest and busiest airports in the world.

We now invite high calibre talent with creativity and passion to join us for a rewarding and meaningful career journey.

We care for our people and provide colleagues with a fair, open and supportive workplace.

By joining us, you will contribute to the continued success and growth of a key infrastructure and economic engine of Hong Kong, gaining invaluable experiences in a unique environment and enjoying boundless opportunities to unleash your full potential.

Together we will share the pride of our leadership status in the global aviation industry and our commitment to sustainability.

Key Responsibilities

• Lead and manage the frontline field support teams and the System Operation Control Centre (SOCC) to ensure 24/7 IT operational excellence.
• Coordinate and communicate proactively with the Integrated Airport Control Centre (IAC) and operational teams across various departments to support timely issue resolutions and operational alignment, contributing to the continuity of airport services.
• Serve as the incident manager during major IT incidents, prioritizing tasks and coordinating with various teams to swiftly address issues, minimizing downtime, and ensure service level agreements (SLAs) are met.
• Lead airport operation drills and regular exercises, driving continuous improvements through knowledge sharing and post-drill reviews.
• Oversee continuous monitoring and management of IT systems critical to maintaining the uptime and performance of essential services.
• Utilize monitoring tools for real-time oversight of mission-critical systems, networks and infrastructure. Ensure timely updates to dashboards, logs for anomaly detection and identify key operational metrics to support data readiness for management reporting.
• Streamline operational workflow to support long term strategic initiatives and adopt emergency technologies to enhance IT operation effectiveness, efficiency and system resilience.
• Develop and implement preventive maintenance programs and strategic initiatives to improve system reliability, performance, and service availability. Supervise execution of robust backup and recovery plans to ensure readiness and resilience during emergencies or crisis situations.
• Manage maintenance contracts and cultivate strategic partnerships with contractors to ensure high-quality service delivery and compliance with safety and operational standards.

Requirements

Bachelor's Degree in Computer Science/Engineering or relevant discipline.

Minimum of 8 years of progressive experience in IT Operations Management, including leadership roles.

Certification in IT Infrastructure Library (ITIL) v3 or above preferred.

Extensive knowledge and experience in IT Operations Management, including IT Control Centre operation, IT Facilities Management, IT Services design.

Proven track record in managing IT Control Centre operations and IT Facilities Management, especially in mission-critical environments.

In-depth knowledge of IT infrastructure, systems operations, and network management.

Experience managing operation centres in large-scale, complex organizations, preferably within the aviation industry.

Holding a Hong Kong driving license is preferred.

Strong analytical, problem-solving, leadership, and communication skills.

Proficiency in spoken and written English and Chinese; knowledge of Putonghua is preferred.

Willing to work shift duties.

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Join us to contribute to a key infrastructure and economic engine of Hong Kong, with opportunities to grow and develop in a vibrant environment.

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