Manager - IT And Network

ChargePoint; Bengaluru; Sur place; INR 1 500 000 - 3 500 000; Plein temps

Avantages offerts par ce poste

Flexible work options

Résumé du poste

ChargePoint is seeking an experienced Manager a2 IT & Network to lead the IT helpdesk and network services. You will direct a team of IT engineers, network engineers and helpdesk staff to ensure reliable, secure technology services across the organization.

You will manage end-user computing, service desk performance, network availability, and vendor coordination, collaborating with global IT and Information Security leadership to meet standards and initiatives.

Qualifications

• 10+ years in IT infra, with 3+ years in people management.
• Strong knowledge of routing, switching, VLANs, VPN, SD-WAN, and wireless tech.
• Hands-on with firewalls and security platforms (Fortinet, Palo Alto, Cisco Meraki).
• Experience managing Okta and Microsoft 365 environments.
• VMware/Hyper-V, Windows Server, AD knowledge.
• ITIL processes (incident, change, problem).
• Bachelor’s degree in CS/IT or related field.
• Good communication across time zones and teams.
• Certs such as CCNA, NSE4, PCNSE, ITIL are a plus.
• Cloud exposure (AWS/Azure) and ISO/SOC/PCI familiarity are a plus.

Responsabilités

• Lead IT & Network operations and a2 IT team to deliver reliable services.
• Own enterprise IT operations from end-user computing to network availability.
• Coordinate with global IT and security leadership to align standards.
• Balance day-to-day ops with improvement projects.
• Maintain network diagrams, SOPs, and asset inventory.

Connaissances

Team leadership

IT operations

Network engineering

Security operations

Vendor coordination

Python automation

Documentation

Incident response

Cross-timezone communication

Formation

Bachelor's degree in CS/IT or related field

Outils

Fortinet

Palo Alto

Cisco ASA/Meraki

Okta

Microsoft 365 (Exchange Online, SharePoint, Teams, Entra ID)

VMware/Hyper-V

Windows Server/Active Directory

SIEM tools

Description du poste

Job Description:

About Us

With electric vehicles expected to be nearly 30% of new vehicle sales by 2025 and more than 50% by 2040, electric mobility is becoming a reality. ChargePoint (NYSE: CHPT) is at the center of this revolution, powering one of the world0s leading EV charging networks and a comprehensive set of hardware, software and mobile solutions for every charging need across North America and Europe. We bring together drivers, businesses, automakers, policymakers, utilities and other stakeholders to make e-mobility a global reality.

Since our founding in 2007, ChargePoint has focused solely on making the transition to electric easy for businesses, fleets and drivers. ChargePoint offers a once-in-a-lifetime opportunity to create an all-electric future and a trillion-dollar market.

At ChargePoint, we foster a positive and productive work environment by committing to live our values of Be Courageous, Charge Together, Love our Customers, Operate with Openness, and Relentlessly Pursue Awesome. These values guide how we show up every day, align, and work together to build a brighter future for all of us.

Join the team that is building the EV charging industry and make your mark on how people and goods will get everywhere they need to go, in any context, for generations to come.

Reports To

Senior Manager - AI & IT

What You Will Be Doing

As the Manager a2 IT & Network, you will own and operate the IT helpdesk and network services ChargePoint. You will lead a team of IT engineers, network engineers, and helpdesk staff to deliver reliable, secure, and well-managed technology services that keep the business running.

You will be responsible for the day-to-day management of enterprise IT operations from end-user computing and service desk performance to network availability, security posture, and vendor coordination. You will work closely with global IT and Information Security leadership to align operations with company-wide standards and initiatives.

This role requires someone who is hands-on with infrastructure and security technologies, comfortable managing teams, and able to balance operational demands with improvement projects.

What You Will Bring to ChargePoint

• Lead and mentor the IT and helpdesk team, setting performance targets, managing workload, and conducting regular reviews.
• Own the companys cybersecurity posture across endpoints, applications, identity, and networks.
• Oversee network infrastructure LAN, WAN, Wi-Fi, VPN, and internet connectivity , ensuring high availability and performance.
• Drive automation initiatives using Python scripts and tools to reduce manual tasks, improve monitoring, and enhance reporting.
• Oversee device lifecycle management, IT asset inventory, and enterprise device standards
• Coordinate with global IT teams on Microsoft 365 administration, identity management, and cloud infrastructure.
• Manage vendor relationships for IT procurement, service contracts, and SLA tracking.
• Monitor network and security events using SIEM and monitoring tools; respond to and escalate incidents as needed.
• Maintain documentation for network diagrams, SOPs, asset inventory, and configuration baselines.
• Drive infrastructure improvement projects capacity planning, technology refresh, and process optimization.

Requirements

• 10+ years of experience in IT infrastructure, network engineering, or IT operations, with at least 3 years in a people management role.
• Strong working knowledge of enterprise networking routing, switching, VLANs, VPN, SD-WAN, and wireless technologies.
• Hands-on experience with firewalls and network security platforms such as Fortinet, Palo Alto, Cisco ASA, or Meraki.
• Experience managing Okta, Microsoft 365 environments including Exchange Online, SharePoint, Teams, and Entra ID (Azure AD).
• Working knowledge of server and virtualization technologies VMware, Hyper-V, Windows Server, and Active Directory.
• Understanding of ITIL processes incident, change, and problem management.
• Bachelor019s degree in computer science, Information Technology, or a related field.
• Strong communication skills with the ability to work across time zones and with global teams.
• Relevant certifications such as CCNA, NSE4, PCNSE, ITIL Foundation, or Microsoft certifications (good to have).
• Experience with cloud platforms AWS or Azure including basic administration and connectivity (good to have).
• Exposure to compliance frameworks such as ISO 27001, SOC 2, or PCI-DSS (good to have).

Location

Bangalore, Gurgaon, India

We are committed to an inclusive and diverse team. ChargePoint is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

If there is a match between your experiences/skills and the Company needs, we will contact you directly.

ChargePoint is committed to fostering an inclusive workplace that welcomes and supports all qualified individuals. In alignment with this commitment, we ensure that persons with disabilities are provided with reasonable accommodations throughout the employment process.

If you need a reasonable accommodation to participate in the application or interview process, to perform essential job functions, or to access any other benefits and privileges of employment, please contact us at [e-mail].

ChargePoint is an equal opportunity employer.

Applicants only - Recruiting agencies do not contact.